Branch Manager

Kansas City Credit Union • Kansas City, MO

10d

About The Position

Kansas City Credit Union is hiring a hands-on Branch Manager to lead a branch team, develop employees, build member relationships, and oversee dependable branch operations. The role is suited to experienced branch managers as well as assistant managers or team leaders ready to take the next step. The Branch Manager works closely with senior leadership, including the COO, to address problems and improve member service. The role also helps members access practical financial solutions and convenient digital and self-service options. Kansas City Credit Union is a local, member-owned credit union that was voted one of the top three credit unions in Kansas City by The Kansas City Star in 2025.

The Branch Manager coaches the team, sets service expectations, resolves escalated member concerns, and supports appropriate product recommendations and referrals. The role partners with Consumer Loan Specialists and centralized underwriting to connect members with borrowing options. It also oversees daily branch operations, including staffing, cash and vault controls, balancing, account documentation, security, compliance, audits, and operational results. The position requires protecting confidential information, identifying and escalating potential fraud or unusual activity, and reinforcing applicable procedures and requirements.

The role requires at least three years of relevant banking or credit union experience, including at least one year in a supervisory, assistant manager, or team lead role, or an equivalent combination demonstrating readiness to lead a branch. A high school diploma or equivalent is required; a college degree is not required. Health insurance, retirement plan benefits, and paid time off are offered subject to plan terms and eligibility, along with opportunities to develop leadership skills and contribute ideas for improving service.

Requirements

• At least three years of relevant banking or credit union experience, including at least one year in a supervisory, assistant manager, or team lead role, or an equivalent combination demonstrating readiness to lead a branch.
• Experience coaching employees, handling member or customer concerns, and holding a team accountable fairly and consistently.
• Working knowledge of deposit accounts, teller operations, cash controls, account opening, and branch security and compliance practices.
• A record of building relationships and identifying appropriate financial solutions while protecting members' interests.
• Clear communication, strong organization, attention to detail, and sound judgment to resolve issues within authority and escalate when needed.
• Comfort learning technology and helping others use core banking systems, digital banking, and self-service tools.
• High school diploma or equivalent; a college degree is not required.

Nice To Haves

• Credit union or community banking experience.
• Familiarity with CUBASE or CBX.
• Experience improving branch processes, supporting staff development, or building relationships with local employers and community organizations.

Responsibilities

• Lead and develop the branch team through regular coaching, training, performance feedback, and clear expectations.
• Support hiring, onboarding, scheduling, and staff accountability.
• Set standards for welcoming, accurate service; resolve escalated concerns and ensure timely member follow-up.
• Build member relationships by discussing financial needs and coach staff on appropriate product recommendations, referrals, and follow-through.
• Partner with Consumer Loan Specialists and centralized underwriting to connect members with borrowing options and move requests through the appropriate process.
• Manage daily branch operations, including opening and closing, staffing coverage, cash and vault controls, balancing, account documentation, and security procedures.
• Assist members and staff as needed.
• Maintain required approvals, dual controls, and separation of duties.
• Protect confidential information, recognize potential fraud concerns, and promptly escalate unusual activity through established channels.
• Reinforce compliance with branch procedures and applicable requirements, including member identification, privacy, and Bank Secrecy Act responsibilities.
• Support audits and complete corrective actions.
• Track service, referral, growth, and operational results; use member feedback and performance trends to improve the branch and build community relationships.

Benefits

• Health insurance, subject to plan terms and eligibility.
• Retirement plan benefits, subject to plan terms and eligibility.
• Paid time off, subject to plan terms and eligibility.
• Opportunities to develop leadership skills and contribute ideas that improve member service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED