Branch Manager

Harvard University • Cambridge, MA

40d • Onsite

About The Position

Harvard Federal Credit Union (Harvard FCU) offers a dynamic, small-business atmosphere where every team member significantly impacts our success. We seek a talented, member-centric individual who will thrive a fast-paced environment. Under the direction of the VP of Retail, the Branch Manager oversees operations, sales, and service at Harvard FCU’s Massachusetts General Hospital branch in Boston, MA. As the primary community contact and brand ambassador, the Branch Manager leads branch staff, fostering high-quality service, efficient operations, and effective sales of Harvard FCU products and services.

Requirements

• Bachelor’s degree or equivalent work experience required
• Minimum of 3 years’ relevant work experience
• Strong understanding of federal and state banking regulations and compliance.
• Proven experience in a leadership role within a financial institution.
• Notary Public registration required (or obtained within 90 days of hire).
• Excellent communication and interpersonal skills.
• Demonstrated written and verbal communication skills, business development, sales and training skills necessary.
• Strong problem-solving skills and attention to detail.
• Ability to lead and motivate a team.
• Must display a high level of comfort and sensitivity working within the diverse and multicultural atmosphere.
• Position requires local area travel to various affiliate locations.
• Ability to lift up to 35 pounds

Responsibilities

• Lead by example by delivering exceptional service to members, and internal teams.
• Foster a culture of responsiveness, empathy, and thorough follow-through.
• Ensure operational processes reflect the warmth and attentiveness members expect.
• Promote seamless, efficient, and supportive internal service interactions.
• Ensure all members have access to our services.
• Reinforce a culture of care through empathetic, efficient team interactions.
• Manage all branch operations: scheduling, opening/closing, daily balancing, security, and audits.
• Ensure consistent, courteous service excellence.
• Grow deposits and drive membership growth by engaging with existing members, sourcing leads, and building new business relationships.
• Ensure compliance with federal/state laws and internal policies.
• Achieve sales goals through strategic initiatives and member engagement.
• Participate in performance meetings and communicate effectively with staff via daily huddles and monthly meetings.
• Develop and implement sales strategies to promote Harvard FCU products.
• Monitor performance, identify improvement areas, and implement corrective actions.
• Train and mentor staff on sales techniques and member engagement.
• Collaborate with marketing to support campaigns and retain existing members.
• Represent Harvard FCU in the community and at networking events.
• Actively promote membership growth and increase visibility within partner organizations and local communities.
• Maintain strong relationships with affiliate personnel and conduct on-site visits.
• Support outreach efforts including benefit fairs, seminars, and educational programs.
• Identify and develop new business opportunities to support membership growth.
• Float to other branches as needed to maintain service standards.
• Work with other department managers to align strategies and initiatives.
• Apply credit union expertise to drive success.
• Foster teamwork, inclusion, and professional development.
• Communicate clearly to ensure alignment and growth.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level