Branch Manager

Indiana Members Credit Union • Indianapolis, IN

27d • Onsite

About The Position

Manage the day-to-day operation of designated branch, including taking loan applications, making loan decisions within established policies; opening new accounts; and understanding all Credit Union policies, products and services. Managers service existing relationships while working to generate new business growth and relationships; supervise branch staff and ensure we consistently provide outstanding member service. Successful Managers know how to motivate the branch team and assist in reaching their performance goals while operating a member friendly and operationally efficient branch.

Requirements

• Fluent in the English language
• Comfortable utilizing computers and technology, including online and mobile banking services.
• Attention to detail, maintain adaptability, flexibility and organizational skills
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills including proven dispute resolution skills
• Strong analytical and problem solving skills
• Skilled in use of internal systems required for job function
• 5 – 6 years credit union or financial institution experience, including customer service, lending, and management
• Extensive loan sales training or experience
• Must be registered and approved by the NMLS registry within sixty days of hire date.

Nice To Haves

• College degree or equivalent work experience preferred

Responsibilities

• Interview members and process consumer loan applications (gather data, credit report, validate employment, review collateral information, approve, deny and close loan)
• Open new accounts and cross-sell additional products to members
• Assist with resolving any delinquencies and all collection issues
• Generate and maintain relationship with all members
• Coach employees to be educated about credit union products, services, policies and procedures
• Supervise and develop work practices for all employees and evaluating employees through performance evaluations.
• Reconcile and approve employee time cards and vacation requests
• Conduct staff meetings regularly to keep employees informed of credit union updates or changes
• Work with Account Service Rep or Universal Member Service Rep with appropriate reports and tracking
• Communicate with all back-office departments of the Credit Union
• Attend Manager’s meeting and training
• Resolve physical branch problems
• Provide financial counsel
• Interview 2nd mortgage applicants utilizing appropriate loan origination system
• Responsible for compliance documentation and applications
• Follow up calls on existing applications in a timely manner
• Pre-approval follow-up in designated time lines
• Well versed in all aspects of branch operations including but not limited to the balancing, opening and closing of the branch.
• Complies with all federal, state regulations/laws as appropriate for the job function.
• Maintain safe deposit boxes if applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree