Branch Manager

CCU • Loves Park, IL

20d • Onsite

About The Position

Consumers Credit Union is hiring a Branch Manager to lead operations at its Loves Park and Mount Morris branches. The manager oversees two branches and a team of eight direct reports. This opportunity is suited to an experienced banking professional with a business-development track record, sales acumen, and a commitment to employee development, coaching, and team engagement.

The role manages branch profitability and member experience while overseeing operational controls, sales efforts, compliance, staffing, and employee development. The Branch Manager also serves as the management lead for member escalations and participates in recruiting, performance management, employee relations, and problem-resolution decisions. The position requires travel between branches and flexibility to manage branch opening, closing, and operations during the stated hours.

Requirements

• High school diploma or equivalent.
• 5 to 8 years of experience in business management, customer service, or retail.
• At least 2 years of experience in financial services.
• At least 2 years of people-management experience.
• Successful team-development, coaching, leadership, communication, and management skills, with a strong passion for service.
• Ability to drive between branches for coverage and oversight.
• Flexibility to work full time, 40–45 hours per week, and manage the branch during its operating hours.
• Service-oriented mindset, with a willingness to go above and beyond to meet member needs.
• Ability to provide expert advice and tailored solutions to members.
• Strong accountability and willingness to treat the branch as one's own business.
• Ability to represent CCU's values and mission and work toward branch goals.

Responsibilities

• Manage branch profitability, including financial KPIs, market-share and competition analysis, and branch contribution margins.
• Ensure exceptional member experiences and satisfaction, contributing to the organization's Net Promoter Score.
• Oversee operational efficiency, cash controls, transaction accuracy, physical security, and safety.
• Develop and implement sales campaigns in coordination with marketing and other departments, including wealth management advisors and lending sales.
• Assess member survey results and implement strategies to improve member experience and reduce barriers.
• Use reports to assess metrics, make improvements, and ensure the team understands goals and results.
• Review sales and service performance standards with the team and coach employees as appropriate.
• Ensure compliance with applicable regulatory guidelines.
• Monitor coaching related to quality control and audit findings, and implement steps to prevent future issues.
• Serve as management lead for branch member escalations.
• Ensure policies and procedures are accurate and followed.
• Communicate organizational, departmental, and team information, including marketing campaigns and human resources changes.
• Evaluate staffing levels in light of the budget and member needs.
• Help assess technology adoption and other self-service capabilities for members.
• Coach, mentor, and develop staff; oversee new-employee onboarding and provide career-development planning and opportunities.
• Participate in human resources activities, including recruiting, performance management, employee relations, and problem-resolution decisions.
• Travel between branches for coverage and oversight.
• Manage branch opening, closing, and operations according to the stated branch hours.

Benefits

• Annual bonus opportunity.
• Medical plans, including High Deductible, HMO, and PPO, effective date of hire for eligible employees.
• Dental insurance, effective date of hire for eligible employees.
• Vision insurance, effective date of hire for eligible employees.
• Spending accounts, effective date of hire for eligible employees.
• Short-term disability insurance, effective date of hire for eligible employees.
• Long-term disability insurance, effective date of hire for eligible employees.
• Life insurance, effective date of hire for eligible employees.
• 401(k) savings plan participation available at any time.
• Pension plan enrollment following six months of employment, 1,000 hours of service, and reaching age 20.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED