Branch Manager

Generac Power Systems•Sussex, WI

26d

About The Position

The Branch Manager is responsible for sales, service, rental, and parts departments for the territories assigned to the branch. The role manages workflow, cross-departmental execution, facilities and assets, and implementation of branch operating processes and procedures while fostering a customer-focused culture. Performance indicators include customer satisfaction, territory profitability, revenue growth, operational efficiency, and customer and employee retention. The position also supports other WCES and Aftermarket personnel as needed and performs other duties as assigned.

Requirements

Four-year college degree, BS, or equivalent in an associated field.
Five years of operations management experience; industrial equipment or a similar industry preferred.
Five years of management experience with direct reports; management of service operations and personnel preferred.
Computer literacy, including working knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
Advanced knowledge of the power generation parts and service industry, including mechanical and technical aptitude.
Time-management skills, including prioritizing work assignments.
Proven interpersonal skills and ability to work as a team player to create synergy within the company.
Ability to operate a forklift vehicle.
Ability to handle high-pressure situations.
Basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.

Nice To Haves

Advanced degree in Business Management.
Working knowledge of business enterprise systems (ERP).
Experience as a Technical Supervisor in an industrial application or setting.
Proficiency in schematic and service documentation.
Proficiency in financial oversight and understanding, including budgets, forecasting models, and general ledgers.
Experience in industrial equipment or a similar industry.
Experience managing service operations and personnel.

Responsibilities

Select, coach, and develop the team within the assigned area of responsibility.
Manage office personnel, facilities, rental fleet, and associated assets.
Manage WCES sales, service, rental, and parts operations for branch locations within the assigned territory.
Set objectives aligned with company strategy.
Ensure revenue and operating income KPIs are met.
Ensure work orders are completed on time, within quoted amounts and timeframes, and with proper documentation.
Oversee ERP system usage to ensure documentation and reporting are complete and accurate.
Support development of processes and procedures that align with company financial and operational goals.
Maintain up-to-date knowledge of generator system technology, including competitors’ products and strategies.
Support other WCES and Aftermarket personnel as needed.
Perform other duties as assigned.