Branch Manager

Mariner Finance • Rocky Mount, NC

20h • $54,034 - $70,244 • Onsite

About The Position

Mariner Finance is hiring a Branch Manager to oversee branch lending, customer service, sales, collections, staff development, and daily operations. The role exercises lending authority when reviewing and approving applications, offers loan solutions to meet customer needs, and manages existing accounts to achieve branch sales and delinquency goals. The Branch Manager also builds community relationships, monitors expenses, maintains internal controls, resolves customer and employee issues, and helps recruit branch staff.

The position is based at the assigned branch, where the employee is expected to perform work-related tasks except in a company-determined emergency. Scheduled hours are Monday, Wednesday, and Thursday from 9:00 a.m. to 5:00 p.m.; Tuesday from 9:00 a.m. to 7:00 p.m.; and Friday from 9:00 a.m. to 5:30 p.m. Saturday hours may be required seasonally and as business needs require. The schedule may change to address business needs.

The posted base salary range is $54,034.16–$70,244.40 per year. The role is also eligible for a monthly incentive based on individual and company performance. The salary offered within the posted range depends on job-related factors, including skills, qualifications, experience, and internal equity. Mariner Finance states that full-time employees receive a benefits package and directs candidates to its benefits website for details.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study; additional applicable experience may substitute for supervisory experience.
• A bachelor's degree in a discipline such as business, accounting, finance, administration, or economics, or military rank of E-4, W1, O1, or above; additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and the ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and on time.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location except in a company-determined emergency.

Nice To Haves

• Fluent in Spanish and English.
• Already holds, in good standing, applicable required licenses to sell insurance products offered by the branch.

Responsibilities

• Review and approve loan applications using lending authority and product knowledge to offer solutions that meet customer needs.
• Manage the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets.
• Coach branch staff regularly with actionable feedback to achieve branch goals, minimize turnover, and foster a positive branch environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business through networking with local establishments, including retail and automobile businesses, and building community relationships.
• Implement branch auditing procedures to control negotiable items and company records.
• Approve policy exceptions as authorized by management, considering the nature of the exception, retention needs, and related factors.
• Resolve product, service, and policy-related obstacles for customers.
• Monitor and approve monthly expenses in accordance with the annual business plan and company policies and procedures.
• Investigate and work to resolve customer and employee inquiries and complaints.
• Attract and interview prospective candidates and recommend candidates to management for vacancies.
• Participate in company meetings and professional development activities to remain current with trends and changing conditions.
• Perform additional customer-service and branch functions as needed, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Competitive monthly incentive based on individual and company performance.
• Benefits package for full-time employees; details are provided on the company's benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager