Branch Manager

AHF•South Salt Lake, UT

18d•Onsite

About The Position

AHF Products is hiring a Branch Manager in Salt Lake City, Utah. Reporting to the Regional Operations Manager, the Branch Manager leads the branch’s daily operations and supports operational performance, customer experience, and cost management. The role is accountable for maximizing financial performance, operational efficiency, and customer satisfaction; meeting branch sales objectives; supporting the sales process; and providing leadership and guidance to branch employees, operations staff, and sales staff. The Branch Manager directs branch operations with an emphasis on customer service, effective processes, cost control, LEAN principles, and talent management. The role leads the creation, implementation, and continuity of operational SOPs and promotes efficient execution to drive sales and profits. It also oversees branch financial planning, staff development, customer retention, service delivery, business development, compliance, safety, quality, equipment and facility maintenance, and inventory control. The position requires the ability to work overtime as necessary and involves frequent standing, sitting, bending, crouching, pushing, and pulling, as well as occasional lifting of up to 50–75 pounds.

Requirements

Minimum 5 years of experience in retail management or operations management.
Strong attention to detail and organizational skills.
Strategic and tactical thinking abilities.
Excellent oral and written communication skills and good time management skills.
Positive attitude and engagement with customers and internal employees.
Adherence to company policies and procedures.
Ability to operate independently and take initiative.
Strong working knowledge of MS Word and MS Excel.
Ability to apply common sense, logic, and reasoning.
Maintain professional appearance and behavior at all times.
Strong problem-solving skills.
Good interpersonal skills when dealing with employees and customers.
Must be able to work overtime as necessary.
Ability to effectively lead and motivate others through coaching and mentoring.
Frequently stand and sit for long periods.
Occasionally lift up to 50–75 pounds.
Frequently bend, crouch, push, and pull.
Frequently have sufficient vision to see tools and equipment clearly.
Ability to think analytically, make decisions, develop options, and implement solutions.
Ability to work with a team, maintain regular and punctual attendance, communicate effectively, multitask in a fast-paced environment, and work with a sense of urgency.

Nice To Haves

BS/BA degree preferred.
Bilingual ability preferred.

Responsibilities

Collaborate with the branch team to create and implement SOPs across functional operations systems and processes.
Account for all facets of branch operations, including team leadership, staff training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development.
Manage P&L, emphasizing SG&A cost containment and achievement of financial ratio benchmarks.
Train, coach, develop, and motivate the internal team.
Create a culture of accountability and encouragement.
Develop annual budgets and forecasts, financial objectives, and business plans.
Apply LEAN and 5-S principles throughout operational processes.
Ensure compliance and continuity with processes and procedures, facility and equipment maintenance, and inventory control.
Establish and adhere to best practices and associated metrics.
Identify areas for improvement and propose corrective actions that address challenges and leverage growth opportunities.
Perform talent management and human resource functions, including talent and performance assessment, recruitment, hiring practices, talent development, and disciplinary action.
Establish a quarterly schedule and cadence for branch meetings.
Monitor regulatory compliance and quality control standards and ensure safety.
Perform other duties as assigned based on the branch and location.
Meet branch sales objectives and support the selling process for products and services to customers.
Provide leadership, support, and guidance to branch employees, operations staff, and sales staff.