Branch Manager

PNC • Princeton, FL

8d • Onsite

About The Position

At PNC, employees work together to deliver strong customer experiences and foster an inclusive workplace. This Branch Manager III role is part of PNC's Retail Banking organization and is based at the PNC North Homestead Branch at 24th Street, Princeton, Florida. The position is in-office. Spanish bilingual ability is preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

The Branch Manager leads branch performance, business development, sales and relationship management while coaching a high-performing team. The role develops consumer and business client relationships, provides solutions through discovery conversations and collaborates with internal partners to support client needs and business results. It also oversees the employee experience and manages operational, human capital, reputational and business risks while ensuring compliance with applicable requirements and company policies.

Candidates typically have a university or college degree and at least three years of industry-relevant experience. Operations or production environment positions typically require two years of previous managerial experience. A comparable combination of education, job-specific certifications and experience, including military service, may be considered instead of a degree. A bachelor's degree is listed, no certification is required, and the position requires the ability to serve as a Notary Public in the applicable state. Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

PNC offers eligible employees a range of benefits, which may include health coverage, insurance, retirement and stock purchase plans, care and adoption-related assistance, educational assistance, wellness programs and paid time off. Benefits and eligibility vary. Spanish language assessments are not required.

Requirements

• Typically, a university or college degree and at least 3 years of industry-relevant experience.
• For an operations or production environment position, typically 2 years of previous managerial experience.
• A comparable combination of education, job-specific certification(s) and experience, including military service, may be considered in lieu of a degree.
• Bachelor's degree listed under Education.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Demonstrated knowledge, skills and abilities appropriate to the role.

Nice To Haves

• Bilingual in Spanish.
• Skills in accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior and results orientation.
• Competencies in branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting and sales management.

Responsibilities

• Plan and execute priorities to drive branch performance, including growth activities and outside business development.
• Manage relationships with new and existing consumer and business clients to grow sales, revenue and market share, deepen clients' share of wallet and meet sales goals.
• Lead and coach a high-performing team to acquire and grow business, mitigate risk, develop collaborative partnerships and promote employee engagement and positive client experiences.
• Use proactive and reactive discovery conversations to identify and implement client solutions, collaborating with internal business partners when appropriate.
• Execute contact management strategies using available tools and resources, including routine outbound calls and in-person meetings.
• Meet regularly with internal business partners to communicate and review business results and pipeline management.
• Drive business banking results through business development, outside branch calling and community involvement, as applicable.
• Apply foundational understanding of balance sheets and income statements.
• Lead and coach the team in providing a proactive, differentiated client experience, including technology-enabled interactions and advice-oriented consultation.
• Resolve problems effectively and connect clients with PNC services across channels to provide a seamless experience.
• Attract, onboard, coach and develop branch team members; prioritize talent development and manage performance against expectations.
• Model PNC values and cultivate an inclusive workplace.
• Manage operational, human capital, reputational and business risks; use sound judgment to mitigate sales practice risk and ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager