Branch Manager

KeyBank • Buffalo, NY

18d • Onsite

About The Position

The Branch Manager leads a team to provide excellent client service, understand clients’ needs, and recommend financial solutions that support their financial wellness and goals. The role is accountable for branch operations and compliance, including guiding the team on operational and regulatory procedures and ensuring completion of security, audit, and other branch tasks. The manager leads the team’s execution of the Branch Playbook and works to achieve branch goals, with a strong focus on acquiring and growing small-business relationships. The role also serves as a leader in the local community or designated business area.

The Branch Manager builds and develops the team, oversees staffing and performance, and grows branch business through client retention, relationship expansion, and acquisition. This includes community outreach, developing referral networks, partnering with other lines of business, and coaching teammates. The position is based at the Buffalo, New York branch and includes occasional travel, routine driving, and Saturday work as directed by management.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 3 years of sales experience, with demonstrated ability to lead and coach a successful sales team.
• At least 3 years of demonstrated small-business deposit and credit experience and familiarity with small-business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Demonstrated ability to leverage centers of influence to promote business.
• Demonstrated experience influencing business partners, including investment services, mortgage, and business banking professionals.
• Demonstrated ability to communicate effectively and strong public-speaking skills.
• Strong leadership skills and ability to motivate, guide, and develop teammates.
• Strong work ethic, integrity, time-management skills, and ability to lead a team through multiple priorities.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to communicate face to face and by phone; frequent use of hands to manipulate or grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Notary license.

Responsibilities

• Deliver a strong client experience and help clients identify financial solutions suited to their needs and goals.
• Conduct outside calls to small-business clients and develop community centers of influence and referral networks.
• Grow branch business through client retention, relationship expansion, and acquisition, and lead the team in meeting activity, behavior, and outcome expectations.
• Lead and develop the branch team, including educating teammates on products, services, sales and service processes, and the competitive landscape.
• Build partnerships within the branch and with other lines of business to acquire clients and deepen existing relationships; manage internal and external centers of influence.
• Manage branch staffing and scheduling, including recruiting, interviewing, selecting, onboarding, and training teammates, and arranging coverage across branches as needed.
• Coach and manage performance through observation, joint sales calls, development planning, training tools, and recognition.
• Ensure the team follows regulatory, security, audit, and internal-control procedures and completes branch operations tasks on time.
• Oversee day-to-day branch activities, transactions, security, records, and operational decisions, including addressing client complaints and teammate conflicts.
• Identify business growth opportunities, develop sales strategies, and implement initiatives to increase market presence and client relationships.
• Manage budgets, analyze performance and financial data, assess risks, and address operational challenges.
• Work Saturdays as directed by management and perform other duties as assigned.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for company benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED