Branch Manager

PNC•Kirkwood, MO

20d•Onsite

About The Position

The Branch Manager leads PNC’s Retail Branch organization at the Kirkwood branch in Kirkwood, Missouri. This in-office role is responsible for branch performance, revenue growth, customer loyalty, risk management, compliance, and the development of a high-performing team. The manager delivers a differentiated customer experience through consultative interactions and solutions that support customers’ financial well-being in an omnichannel environment. The role leads a branded sales process, grows consumer and business relationships, and drives business banking results through business development and community involvement. It also coaches employees in consultative selling, technology-enabled customer interactions, problem resolution, and effective performance. The manager oversees operational, human capital, reputational, and business risks; exercises sound judgment to mitigate sales-practice risk; and ensures compliance with applicable regulations, policies, and procedures. PNC describes itself as an in-office company and does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically 5 or more years of related experience.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Appropriate knowledge, skills, and abilities for the role.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented
Branch banking services
Delegation
Digital awareness
Effective communications
Managing multiple priorities
Sales management
Foundational understanding of balance sheets and income statements

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Lead a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling to support customer results and financial well-being.
Lead and ensure delivery of a differentiated customer experience through technology-enabled and omnichannel interactions.
Resolve customer problems and connect customers with PNC resources to make banking easier.
Attract, onboard, retain, coach, and develop branch team members.
Manage employee performance and ensure employees meet performance and activity expectations.
Cultivate an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks.
Use sound judgment and leadership to mitigate sales-practice risk.
Ensure compliance with regulatory guidelines, policies, and procedures.
Lead and influence a broad range of ecosystem partners.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.