Branch Manager II

Gregory Poole Equipment Company•Chesapeake, VA

103d

About The Position

The Branch Manager II plans and manages branch operations to ensure efficient and profitable parts and service. The role provides customer relationship activities designed to encourage continued use of the company’s services. The manager oversees service and parts operations, customer support, maintenance programs, inventory, work orders, billing, financial performance, and company assets. The position also leads workforce development, manages compliance and safety activities, and supports business planning and growth.

Requirements

Associate degree in a related field.
At least 5 years of service industry experience; the posting also specifies 7 or more years of service industry experience for candidates with an associate degree. Equivalent combinations of experience may be considered.
At least 3 years of management experience.
PC experience and competency with Windows Office, especially Excel, Word, and MS Outlook.
Valid driver’s license and safe driving record.
Ability to lift, bend, stoop, and drive routinely and regularly.

Nice To Haves

Bachelor’s degree in business or a related field.

Responsibilities

Oversee Service and Parts department operations to provide timely, professional, and value-based customer support.
Respond promptly to customer needs, minimize equipment downtime, and communicate service and parts status clearly.
Manage Planned Maintenance, Guaranteed Maintenance, and on-site maintenance programs.
Ensure 24/7 customer support availability, including emergency response.
Oversee consignment parts inventory for service vehicles and customer locations.
Ensure accurate service-work quotations and support Product Support Sales Representatives and external customers.
Manage vendor-requested repairs and help customers schedule them.
Coordinate OEM technical support communications to resolve complex equipment issues when required.
Manage the Profit and Loss statement for assigned operations, including sales performance, pricing, expense control, staffing, and resource scheduling.
Oversee work order administration and billing to ensure accurate, timely invoicing and minimize work in process.
Manage company facilities, vehicles, equipment, and tooling to maximize return on capital.
Coordinate with the Credit Department to verify customer creditworthiness and administer COD transactions.
Review financial and operational reports for accuracy and make necessary adjustments.
Plan facility maintenance, equipment upkeep, and operational expansion while ensuring regulatory compliance.
Recruit, hire, develop, and retain qualified service and parts employees.
Manage employee performance through coaching, career planning, training recommendations, and performance reviews.
Enforce company policies for safety, conduct, and workplace standards, and maintain a positive workplace culture.
Manage employee relations matters, including disciplinary actions and separations when necessary.
Ensure compliance with OSHA, EPA, and applicable regulations, including inspections, hazardous waste management, and environmental controls.
Promote workplace safety through training, toolbox talks, accident reporting, and workers’ compensation management.
Ensure completion of safety training and required drug testing programs.
Participate in divisional planning and collaborate with Product Support leadership to improve operational performance and profitability.
Develop and monitor annual parts and service budgets to support effective resource utilization.
Conduct customer visits and participate in regional and divisional meetings to support business growth and service initiatives.