Branch Manager

PNC•West Palm Beach, FL

8d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Branch Manager role is part of PNC's Retail Bank organization and is based in West Palm Beach, Florida. The position is in-office. Spanish is preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Manager plans and executes branch priorities and sales processes to deliver branch performance, revenue growth, customer loyalty, and a differentiated customer experience. The role develops consumer and business relationships, leads ecosystem partnerships, supports business banking through business development and community involvement, and coaches employees in consultative selling and customer financial well-being. The manager leads branch employees through hiring, onboarding, coaching, development, and performance management; promotes an inclusive workplace; and ensures delivery of consistent service across technology-enabled and omnichannel interactions. The role is accountable for operational, human capital, reputational, business, sales practice, and compliance risks, and requires sound decision-making and adherence to regulatory guidelines and company policies. Candidates typically have at least five years of related experience and at least two years of prior supervisory experience. A university or college degree is not typically required; comparable combinations of education, job-specific certifications, and experience may be considered. No certification is required. The position requires the ability to serve as a Notary Public in the applicable state, and candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations. PNC offers eligible employees a range of benefits, including medical and prescription coverage, dental and vision options, life and disability insurance, a 401(k) with company match, pension and stock purchase plans, dependent care reimbursement, backup child and elder care, adoption, surrogacy and doula reimbursement, educational assistance, wellness programs, paid leave, holidays, occasional absence days, and vacation time. Benefits and paid time off depend on eligibility.

Requirements

Typically at least 5 years of related experience.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate relevant knowledge, skills, and abilities for the role, including branch banking services, delegation, digital awareness, effective communication, managing multiple priorities, and sales management.

Nice To Haves

Spanish speaking ability is preferred.
Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

Plan and execute branch priorities to drive all aspects of branch performance.
Lead a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Lead ecosystem partnerships and drive business banking results through business development and community involvement.
Coach employees in consultative selling and solutions that support customers' financial well-being.
Lead delivery of a differentiated client experience, including technology-enabled interactions and effective problem resolution.
Connect customers with PNC services to provide a seamless omnichannel experience.
Acquire and retain talent through effective onboarding, coaching, and development.
Set performance and activity expectations and conduct ongoing performance management.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks.
Use sound judgment to mitigate sales practice risk and ensure compliance with regulatory guidelines, policies, and procedures.
Demonstrate customer focus and assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.
As a people manager, include intentionally, live PNC values, enable change, achieve results, and develop employees.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and eligibility.