Branch Manager

PNC Bank•Kirkwood, MO

19d•Onsite

About The Position

As a Branch Manager in PNC's Retail Branch organization, based at the Kirkwood branch in Kirkwood, Missouri, you will lead branch performance and customer experience. The role manages business priorities, drives revenue and customer loyalty through consultative interactions, and delivers solutions that support customers’ financial well-being in an omni-channel environment. It also leads ecosystem partnerships, business development, and community involvement to grow consumer and business banking relationships. The Branch Manager builds and develops a high-performing team through recruiting, onboarding, coaching, ongoing performance management, and talent development. The role is accountable for operational, human capital, reputational, business, sales-practice, and compliance risks, and ensures adherence to regulatory guidelines, policies, and procedures. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically 5 or more years of related experience.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented
Branch banking services
Delegation
Digital awareness
Effective communications
Managing multiple priorities
Sales management
Foundational understanding of balance sheets and income statements

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Drive revenue and customer loyalty through consultative customer interactions and financial solutions.
Deliver an easy, differentiated customer experience across omni-channel and technology-enabled interactions.
Lead and influence a broad range of ecosystem partners.
Manage branch risk and ensure compliance with regulatory guidelines, policies, and procedures.
Attract, onboard, coach, develop, and retain branch team members; prioritize talent development.
Plan and execute a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Drive business banking results through business development and community involvement.
Coach consultative selling and help customers achieve financial well-being.
Lead effective problem resolution and connect customers with PNC resources for a seamless experience.
Manage employee performance and ensure team members meet performance and activity expectations.
Model PNC values and cultivate an inclusive workplace.
Exercise sound leadership and decision-making to mitigate sales-practice risk.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service