Branch Manager

Connexus Credit Union • Wausau, WI

18d

About The Position

Connexus Credit Union is a member-focused cooperative serving members across all 50 states. The Branch Manager supports, grows, and develops Senior Member Services Representatives and Branch Supervisors while collaborating with the Director of Branch Operations. The role combines leading and coaching direct reports with building synergy across branch employees, and emphasizes leading by example and continuous improvement.

Requirements

• Bachelor’s degree or commensurate experience.
• At least 5 years of experience in a financial organization member- or customer-facing role, demonstrating successful sales and service experience.
• At least 3 years of management or supervisory experience.
• Ability to explain or instruct clearly and concisely when communicating with direct reports, team members, and people-leaders.
• Ability to demonstrate and lead behaviors that support the organization’s values and culture and foster a cohesive, collaborative team environment.
• Excellent verbal communication skills and an outgoing personality with a positive, friendly, and energetic attitude.
• Ability to travel to other branches within the area as necessary.

Responsibilities

• Provide leadership, direction, and support to team members to ensure work is completed effectively and efficiently.
• Communicate goals, monitor performance, provide feedback, and execute strategies that support productivity and organizational goals.
• Build rapport and manage relationships, and teach others these skills.
• Provide department leadership with input regarding team performance.
• Collaborate with the department manager to create performance objectives and execute them independently.
• Interview, hire, and onboard new employees.
• Assess and maintain staffing levels appropriate to business needs.
• Cross-train personnel and ensure staff can confidently promote products, services, promotions, and organizational initiatives.
• Lead the team in developing relationship-building skills, adding value to interactions, and making informed product and service recommendations.
• Ensure personnel are trained in their jobs and current on department and organizational procedures and policies.
• Ensure branch profitability, sustainability, compliance, and audit readiness.
• Hold self and team accountable for achieving and exceeding production goals.
• Develop and implement an ongoing action plan or roadmap.
• Provide support for departmental and organizational projects.
• Monitor the department budget, review monthly variances, and keep expenditures within limits.
• Monitor industry trends in deposit operations and propose processes, best practices, and development activities.
• Promote an omni-channel member experience that serves members' financial needs.

Benefits

• 25 days of paid time off and 10 paid holidays.
• 16 hours of paid Volunteer Time Off.
• 401(k) retirement plan with up to 6% employer match.
• Health, dental, and vision insurance with multiple plan options.
• Health Savings Account with employer contributions.
• Employer-paid life insurance and short-term and long-term disability.
• Tuition reimbursement of $4,000–$7,000 per calendar year.
• Learning and Development program with an annual professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager