Branch Manager

Airgas•Opelika, AL

15d•Onsite

About The Position

The Branch Manager oversees daily store operations at the Opelika, Alabama retail shop to achieve or advance sales and margin goals. The role promotes sales, provides excellent customer service, maintains appropriate inventory, and balances expenses through purchasing support. The Branch Manager also aligns the facility and staff with safety and regulatory standards, supports team members in delivering efficient customer service, maintains good housekeeping, and promotes overall operational efficiency. The position provides customer service and handles product, pricing, and technical inquiries; supports outside sales and customer relationships; oversees accurate and timely financial transaction processing; and maintains order and purchase-order reports. It also processes orders and coordinates delivery, develops and trains inside sales associates, conducts performance reviews, and mentors employees in collaboration with Human Resources and senior management. The schedule is Monday through Friday, with no weekend work.

Requirements

High school diploma or equivalent.
Proven managerial experience in a customer-facing environment.
Demonstrated expertise in Profit and Loss (P&L) management and strategic use of Key Performance Indicators (KPIs) to drive performance.
Experience guiding, developing, and supporting team members in accordance with organizational policies and applicable laws.
Ability to address customer concerns through conflict resolution and relationship building.
Background supporting and leading teams in a retail or industrial distribution environment.
Ability to lift up to 75 lbs and occasionally up to 125 lbs with the aid of material handling equipment.
Proficient computer skills and willingness to learn new digital tools.
Ability to navigate multiple priorities concurrently.
Self-motivation and focus on contributing to team success.
Excellent verbal and written communication skills to act as a bridge between staff and management.

Nice To Haves

Bachelor's degree in a related field.
Five or more years of sales experience with meaningful contributions and experience in the welding industry.
Experience with inventory cultivation and vendor relationship support.
Computer experience or basic knowledge of SAP.

Responsibilities

Provide professional customer service to internal and external customers and respond to product, pricing, and technical inquiries.
Support the outside sales team in maintaining existing client relationships and developing new business opportunities.
Support accurate and timely processing of daily financial transactions, including cash reports, charge tickets, coding, costing, pricing, cash summaries, and bank deposits.
Maintain accurate back-order, open-order, and Purchase Order expedite reports.
Maintain appropriate cylinder and hard-goods inventory levels for the branch.
Process orders accurately and coordinate timely product delivery.
Facilitate and lead inside sales associate training on product knowledge, company policies, processes, procedures, and safety.
Conduct periodic performance reviews for branch associates.
Provide performance mentorship and guidance to employees in collaboration with Human Resources and senior management.
Develop and support team members in accordance with organizational policies and applicable laws.
Build customer relationships and resolve concerns to deliver exceptional customer service.
Oversee daily branch operations to achieve or advance sales and margin goals, support purchasing, and maintain safety, regulatory compliance, housekeeping, and operational efficiency.