Branch Manager

Popular, Inc.•Miami, FL

14d•Onsite

About The Position

The Branch Manager oversees all aspects of a branch and is accountable for its financial performance, business development, customer experience, employee coaching, and compliance with policies and procedures. The role requires strong community relationships, executive presence, and an authentic, thoughtful approach. The manager works to achieve budgeted results while effectively managing risk, developing small-business lending opportunities, expanding existing business relationships, and attracting new deposits. The manager leads branch sales and service, builds loan and deposit pipelines, and promotes a high-quality customer experience. The role also develops employees, coordinates branch operations, manages staffing and expenses, and oversees audits, assessments, Bank Secrecy Act (BSA) efforts, and regulatory compliance. The Branch Manager serves as the primary escalation point for branch decisions and issues and leads the Branch Supervisor in day-to-day operations.

Requirements

Bachelor’s degree from an accredited college or university and/or five or more years of experience in retail branch operations, business development, sales, and employee management, or equivalent related experience and training.
NMLS registration and compliance with the SAFE Act.
Applicants must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available.
Provide evidence of academic preparation or coursework related to the job posting if necessary.

Nice To Haves

Prior experience as an Assistant Branch Manager or Branch Manager.

Responsibilities

Manage the branch budget and ensure revenues and expenses meet or exceed goals.
Lead branch sales activities, source new client relationships, and expand existing relationships by offering the full suite of products.
Establish a sales and service culture focused on an authentic, warm, competent, simple, and high-quality customer experience.
Build and manage a branch loan and deposit sales pipeline; review reports and provide employees with regular feedback on performance against sales targets.
Develop community relationships with local leaders and businesses and promote the branch’s involvement in the community.
Mentor and coach staff by modeling Popular’s institutional values.
Communicate branch goals to employees and monitor progress toward those goals.
Ensure adherence to brand standards, guidelines, and procedures for customer experience and branch operations.
Oversee and coordinate branch operations, including training, team management, recruitment, and expense management.
Take accountability for branch assessment results, internal and external audits, and BSA efforts; serve as the primary escalation point for branch decisions and issues.
Mitigate operational risks and ensure the branch and its teams follow regulatory compliance policies and procedures.
Lead and develop the Branch Supervisor to oversee daily operations with a focus on procedures and regulatory compliance.
Perform supervisory duties, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, addressing complaints, and resolving problems.