Branch Manager

Farmers Logo 2022•Mount Eaton, OH

12d

About The Position

The Branch Manager directs the branch’s overall activities to provide superior customer service, meet branch goals, earn an equitable return for shareholders, and recruit, develop, and retain productive employees. The role is responsible for business development, sales and branch profitability, lending within delegated authority, operational reporting, staffing, security, customer records, and regulatory compliance. The Branch Manager also participates in community and banking events and adapts work schedules to meet branch staffing and customer-service needs.

Requirements

High school diploma or GED.
NMLS certification required, or must be obtained upon hire.
Three years of experience as a Branch Manager and/or equivalent management experience; previous banking management preferred.
Ability to use a calculator, telephone, and related office equipment, and knowledge of computers and applicable programs.
Ability to contact outside vendors regarding branch maintenance issues.
Ability to return calls and follow up with customers about troubleshooting, interest-rate quotes, complaints, and suggestions.
Flexibility to attend business-development events during and after regular business hours and to adjust work schedules for branch staffing needs.

Nice To Haves

College degree preferred.
Previous banking management experience preferred.

Responsibilities

Ensure branch personnel understand company and branch objectives and work together to achieve them.
Meet and exceed branch goals to progress to the next branch tier.
Make regular out-of-bank calls on business prospects to generate new customers.
Know bank product and service features and benefits, and train and motivate staff to cross-sell.
Monitor competing banks’ products, promotions, and operations and make recommendations to strengthen the branch’s market position.
Coordinate with marketing on sales campaigns, product promotion and development, and professional lobby appearance.
Open bank accounts and explain services and charges as needed.
Interview loan applicants and extend commercial, mortgage, and consumer credit within lending authority; recommend larger loans to Senior Officers.
Follow the bank’s loan policies and procedures.
Communicate with branch supervisors to ensure daily, weekly, and monthly operations and productivity reports are completed.
Ensure personal objectives, performance reviews, and Human Resources documents are communicated, documented, delivered, and reviewed on time.
Interview, select, develop, and retain branch staff as needed.
Hold weekly sales meetings to review products, branch development, sales goals, and bank profitability.
Control salary and staffing costs to support branch efficiency.
Enforce branch security regulations.
Maintain branch customer records according to security and retention requirements.
Resolve customer complaints and inquiries promptly and efficiently.
Attend and participate in community, networking, and banking events related to business development, including outside regular business hours when needed.
Adjust work schedules to accommodate branch staffing and customer-service needs.
Complete mandatory and elective training, including Bank Secrecy Act and Anti-Money Laundering procedures.
Maintain compliance with applicable rules and regulations.
Maintain regular, predictable attendance.
Complete other duties as assigned.