Branch Manager

Meritus Credit Union•New Iberia, LA

13d

About The Position

The Branch Manager leads a high-performing team and oversees branch operations across accounts, loans, and new memberships. The role promotes empathy, empowerment, accountability, and ethical decision-making while maintaining operational excellence, regulatory compliance, and a strong sales and service environment. The manager supervises the Teller Supervisor, Member Services Representatives, and Tellers, and reports to the Director of Operations and Vice President of Operations. The position is responsible for staff development, member service, branch performance, safety and security, regulatory compliance, and community representation. It also provides backup for frontline operations and may require support at other branch locations. Starting salary is $50,000; actual salary depends on experience and qualifications.

Requirements

At least three years of leadership experience in a management role.
Experience with consumer lending and new accounts in the financial industry.
Professional, well-developed interpersonal skills to deal courteously and effectively with diverse employees and members.
Working knowledge of Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Teams.
Intermediate mathematical skills, including calculations and concepts involving decimals, percentages, and fractions.
Frequent lifting of up to 20 pounds and occasional lifting of up to 35 pounds; occasional bending, squatting, twisting, and reaching.

Responsibilities

Maintain a motivated, well-trained staff through effective employee relations, regular feedback, coaching, and performance evaluations.
Lead by example to foster accountability, teamwork, continuous improvement, and member-focused service aligned with the credit union’s values and strategic goals.
Develop a high-performing team that delivers personalized service, attention to detail, and an understanding of member needs.
Ensure branch compliance with federal laws and regulations established by the National Credit Union Administration and other regulatory agencies.
Represent the credit union in the community and participate in outreach initiatives, volunteer events, and business development opportunities.
Monitor branch performance, including loan and deposit production, transaction volume, and accuracy; implement strategies to drive growth, improve member engagement, and achieve sales goals.
Manage branch safety and security and continually analyze and monitor related policies and procedures.
Identify operational inefficiencies and implement solutions to improve branch performance and member satisfaction.
Handle escalated member inquiries and concerns and ensure timely resolution.
Provide backup for frontline operations as needed, including working a cash drawer, opening loans, processing deposit account applications, and completing HSA and IRA applications.
Maintain working knowledge of credit union systems, products, services, policies, procedures, and job functions to support staff, resolve operational issues, and ensure compliance.
Provide support or fill in at other branch locations as needed.