Branch Manager

Shelby County State Bank•Mapleton, IA

19d•Onsite

About The Position

The Branch Manager leads the day-to-day operations of the Mapleton office and serves as the Bank’s primary relationship builder in the Mapleton community. The position combines branch leadership—including hiring, training, coaching, and oversight of tellers and personal bankers—with an active, goal-driven business development program. The Branch Manager grows deposit relationships through proactive prospecting and customer visits, generates agricultural, consumer, and small business lending referrals in partnership with lenders, and expands the Bank’s community presence through civic leadership. The role also works with other Bank leaders to implement objectives that enhance the value of the franchise. The Branch Manager manages branch personnel, facilities, scheduling, customer service, account opening, cash controls, and operating procedures. The role sets and monitors goals, coaches staff, prepares performance reports, and provides leadership in complex customer and operational situations. It also represents the Bank in local organizations and events, ensures compliance with applicable regulations, and maintains knowledge of industry trends, regulatory changes, and the local economy. The position is based in the Mapleton, Iowa office, requires local travel, and may occasionally involve work beyond standard hours, including evenings.

Requirements

Bachelor’s degree in finance, business, or a related field; or five or more years of banking or related experience; or an equivalent combination of education and experience.
Proven leadership and coaching skills, with the ability to motivate a team toward goals.
Strong relationship-building, networking, and sales skills; comfort initiating outside calls.
Strong oral and written communication skills, including public speaking.
Ability to work autonomously and execute tactical plans aligned with strategic objectives.
Ability to multitask, prioritize, and stay organized.
Strong PC skills and proficiency in Microsoft Office.
Thorough knowledge of banking regulations and compliance procedures.
Working knowledge of deposit, credit, and digital banking products and services.
Ability to read and interpret legal documents, policies, and procedures; strong business writing and public speaking skills.
Proficiency in applied mathematics, including variance and correlation analysis.
Ability to solve complex problems, interpret instructions, and work with abstract and concrete variables.
Valid driver’s license for travel between branches, training, customer and prospect calls, and community events.
Regular and predictable attendance.
Ability to sit, talk, hear, and use hands frequently; lift or move up to 10 pounds regularly and up to 50 pounds occasionally; and meet vision requirements including depth perception and color vision.
Ability to work from the Mapleton, Iowa office, travel locally for customer calls and community events, and occasionally work beyond standard hours, including evenings.

Nice To Haves

Supervisory or management experience.
Demonstrated success in sales, business development, or relationship management.
Familiarity with agricultural, consumer, or small business lending.
Experience with Business Objects or a CRM/sales tracking system.
Foreign language skills.

Responsibilities

Lead prospecting and relationship visits with prospective and existing customers, businesses, and agricultural producers.
Meet individual and branch goals for calling activity, new relationships, deposit growth, and referrals established with the VP Regional Branch Manager.
Identify and refer agricultural, consumer, and small business lending opportunities; partner with lenders on calls and follow-up.
Maintain a prospect pipeline and document calling activity, referrals, and results in tracking systems.
Counsel customers about financial needs and recommend appropriate deposit, credit, and digital banking products and services.
Monitor local market conditions and competitor activity, and share relevant insights.
Manage Mapleton office operations, personnel, facilities, and staff scheduling.
Build a strong sales and service culture by setting expectations, measuring service standards, motivating staff, and recognizing achievement.
Coach staff on customer conversations, cross-selling, and lending referrals; conduct one-on-ones and annual performance reviews.
Oversee timely account opening and completion of CIP and compliance documentation.
Ensure vault, cash-control, and branch operating procedures are followed.
Resolve complex customer and operational situations and prepare periodic reports on branch performance, business development, and goals.
Represent the Bank in civic organizations, economic development efforts, schools, and community events; build relationships and identify opportunities to support community initiatives.
Encourage staff community involvement and maintain a professional image for the Bank.
Maintain knowledge of and adhere to banking regulations, including BSA, AML, and OFAC requirements; ensure staff adherence and report compliance issues as required.
Complete assigned training and development programs on time.
Stay informed about industry trends, regulatory changes, and the local economic environment and apply this knowledge to branch planning and business development.
Perform additional duties as assigned by leadership.
Interview, hire, train, assign, direct, coach, evaluate, reward, and discipline employees; address complaints and resolve problems in accordance with policies and applicable laws.