Branch Manager

Greylock Federal Credit Union•Pittsfield, MA

21d•$59,640 - $77,530•Onsite

About The Position

The Branch Manager leads branch operations to ensure effective member service, product referrals, and regulatory compliance. The role oversees staff development, business development, facility management, loan origination, and member satisfaction in alignment with Greylock’s mission and performance expectations. The position is based in the Elm Street Branch and is in-office Monday through Friday from 8:00 a.m. to 5:30 p.m., and two Saturdays per month from 8:00 a.m. to 1:00 p.m. The manager oversees daily branch staffing and operations, develops and coaches employees, supports business and community engagement, originates and processes consumer and home equity applications, and maintains compliance and branch security. The role also handles complex member issues, supports system-wide process consistency, and may serve as a Notary Public and/or Medallion Guarantee signer. A $1,500 sign-on bonus is available for full-time employment, with $500 payable after successful onboarding and training upon two months of service, and $1,000 payable after six months of continued satisfactory full-time service. Greylock Federal Credit Union emphasizes Inclusion, Diversity, Equity, and Accessibility and aims to foster inclusive, psychologically safe, respectful, and collaborative workplaces. The branch environment involves daily member interaction and high operational demands, and may involve moderate to high transaction volumes. Employees must reside in Massachusetts, New York, Vermont, or Connecticut.

Requirements

At least 3 years of experience in branch operations.
High school diploma or equivalent.
Effective leadership, coaching, and interpersonal communication skills.
Strong service orientation, conflict-resolution, and team-development skills.
Proficiency in Microsoft Office Suite and core banking systems.
Comfort using spreadsheets, reports, and office equipment.
Ability to lift up to 25 pounds.
Reliable transportation for travel between branches when applicable.
Must reside in Massachusetts, New York, Vermont, or Connecticut.
Must maintain required MLO registration.

Nice To Haves

Prior supervisory responsibilities.
College coursework.

Responsibilities

Manage daily branch operations, including staffing, scheduling, coaching, and oversight of the teller line and member services; conduct performance reviews, mentor staff, and make hiring and disciplinary recommendations.
Promote business development and community engagement by educating members about credit union products and services and participating in community events; track and exceed personal, branch, and referral goals.
Originate, underwrite, and process consumer and home equity applications; guide members through product options and ensure accurate documentation for timely underwriting and closing.
Ensure compliance with BSA/AML requirements, regulations, and cash-handling procedures; oversee and perform monthly audits of vaults, ATMs, and teller cash drawers.
Resolve complex member issues involving wire transfers, trusts, estates, powers of attorney, business accounts, and escalated service complaints.
Maintain branch facilities, security, and equipment; ensure dual-control procedures, respond to alarms, and train staff on security practices.
Assist with training and mentoring Greylock employees and support system-wide process improvements and consistency.
Serve as a Notary Public and/or Medallion Guarantee signer as needed and maintain required MLO registration.
Meet or exceed branch member-service, deposit, checking, loan, and referral goals; maintain audit and regulatory compliance, support employee development, manage expenses within budget, and contribute to an inclusive workplace.

Benefits

Two comprehensive medical plan options.
Medical and dependent-care FSA.
HSA/HRA.
Dental benefits.
Vision benefits.
Wellness benefits.
401(k) plan with employer match.
Employer pension contributions.
Paid time off.
Employee incentive plans.
Opportunity for profit sharing.
Employer-paid life insurance.
Short- and long-term disability benefits.
Optional additional life, accident, critical illness, and pet insurance.
A $1,500 sign-on bonus for eligible full-time employees, paid in two installments subject to the stated service and performance conditions.
Career pathways, ongoing training, and upskilling opportunities.