Branch Manager

KeyBank • Buffalo, NY

14d • $69,000 - $105,000 • Onsite

About The Position

The Branch Manager leads and develops a branch team to provide excellent client service, understand clients’ needs, and recommend financial solutions that support clients’ financial wellness and goals. The role is accountable for branch operations and compliance, including providing direction on operational and regulatory procedures and ensuring timely completion of branch tasks. The manager leads the team in executing the Branch Playbook and achieving branch goals, with a strong focus on acquiring and growing small business relationships. The role also serves as a market leader in the local community and/or designated business area.

The Branch Manager builds and maintains relationships with clients, business partners, and community contacts; grows the business through retention, expansion, and acquisition; and manages branch staffing, scheduling, recruiting, onboarding, coaching, and performance. The position is based at the KeyBank branch at 2421 Main Street, Buffalo, New York, and involves occasional travel, including overnight stays. Saturday work is required as directed by management.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 3 years of sales experience with a demonstrated ability to lead and coach a successful sales team.
• At least 3 years of demonstrated small business deposit and credit experience and familiarity with small business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Demonstrated ability to leverage centers of influence to promote business.
• Demonstrated experience influencing business partners, including investment services, mortgage, and business banking professionals.
• Demonstrated ability to communicate effectively and strong public speaking skills.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to communicate face to face and by phone; frequent use of hands to manipulate or grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Notary license.

Responsibilities

• Deliver a strong client experience by being present with clients and teammates and supporting clients’ personal, professional, and financial needs.
• Make outside calls to small business clients and develop community centers of influence and referral networks, with a strong focus on small business.
• Grow the business through client retention, relationship expansion, and client acquisition, and lead the branch team in meeting activity, behavior, and outcome expectations.
• Lead and develop the branch team, ensuring its understanding of Key’s products and services, sales and service process, competitive landscape, vision, and values.
• Build partnerships within the branch team and with lines of business to acquire clients and deepen existing relationships; manage internal and external centers of influence.
• Manage branch staffing and schedules, including recruiting, interviewing, selecting, onboarding, and training teammates, and arranging coverage at other branches as needed.
• Coach and manage performance through observation, joint sales calls, development activities, training tools, and reward and recognition.
• Provide guidance on regulatory, security, and internal controls, and ensure timely completion of branch operational tasks.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and procedures, including ethical conduct and acting in clients’ and Key’s best interests.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for company benefits; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED