Branch Manager

Traditions in Tile and Stone•Alpharetta, GA

12d•Onsite

About The Position

The Branch Manager directs and coordinates warehouse and showroom activities. The role includes direct sales, communication, and assistance to clients throughout the product selection and design process. The manager consults with clients about architectural preferences, intended use, budgets, construction types, and areas where tile or stone will be installed, then develops practical and attractive environmental plans. The role advises clients on layouts, product use, color schemes, textures, and patterns; prepares design concepts as paste-ups, drawings, or illustrations; estimates material costs; and presents designs for approval. Projects may involve residential or commercial interior or exterior environments. The Branch Manager generates and closes sales through prospecting, networking, showroom visitors, and continued follow-up with prospective clients. The role is accountable for monthly, quarterly, and yearly sales goals, helps maintain an organized and appealing showroom, develops customer accounts, participates in professional organizations and trade shows, and pursues continuing education. The manager must follow company policies and protect company and customer information. The position requires a bachelor's degree, one to two years of related experience or training, or an equivalent combination of education and experience. The job also requires effective written and verbal communication, basic mathematical and practical problem-solving abilities, and familiarity with contact management, inventory, spreadsheet, and word-processing software. Forklift certification from Traditions in Tile and Stone is required. Physical duties include prolonged standing and walking, frequent reaching and bending or similar movements, and lifting loads of varying weights. The work environment is fast-paced, with frequent shipments and multiple clients requiring attention, and usually has moderate noise.

Requirements

Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to solve practical problems involving varied concrete variables and interpret written, oral, diagrammatic, or scheduled instructions.
Knowledge of contact management systems, inventory software, spreadsheet software, and word-processing software.
Forklift certification from Traditions in Tile and Stone.
Ability to meet the stated physical demands, including prolonged standing and walking, frequent reaching and bending-related movements, and lifting loads up to 50 pounds.

Responsibilities

Direct and coordinate warehouse and showroom activities.
Follow company policies, standards, and rules of conduct, and protect company and customer information.
Provide direct sales, communicate with clients, and assist them during selection and design.
Consult with clients about preferences, purpose, function, budget, construction types, installation areas, and other planning factors.
Develop practical and aesthetically appropriate environmental plans based on client findings and interior-design knowledge.
Advise clients on layouts and the use of tile, stone, and similar products, including color schemes, textures, and pattern coordination.
Render design ideas as paste-ups, drawings, or illustrations; estimate material costs; and present designs for approval.
Plan and design residential or commercial interior or exterior environments.
Generate leads and close sales with prospective clients, including those found independently of company promotions and showroom walk-in traffic.
Use networking and prospecting to generate sales leads.
Follow up with prospective clients by email, letter, and phone during and after the selection process.
Meet monthly, quarterly, and yearly sales goals.
Help maintain an organized, clean, fresh, and appealing showroom.
Participate in outside professional organizations and trade shows when called upon.
Help create and develop customer accounts.
Pursue continuing education opportunities.