Branch Manager

PNC•Ponte Vedra Beach, FL

27d•Onsite

About The Position

The Branch Manager II leads the PONTE VEDRA BRANCH of PNC's Retail Branch organization in Ponte Vedra Beach, Florida. The position manages branch priorities and performance, drives revenue and customer loyalty through consultative client interactions, and creates an easy, differentiated customer experience across banking channels. The manager leads partnerships, oversees risk and compliance in a complex business environment, and builds a high-performing team through hiring, onboarding, coaching, and development. The role leads a branded sales process and grows consumer and business relationships through acquisition, share-of-wallet growth, business development, and community involvement. It coaches employees in consultative selling and customer-focused, technology-enabled interactions, and guides effective problem resolution. The manager is responsible for employee experience and performance management, inclusive team culture, operational and business risk, and adherence to regulatory requirements and established policies. This is an in-office position. Candidates must be able to serve as a Notary Public in the applicable state and are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically 5 or more years of related experience.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.

Nice To Haves

Accountability
Banking knowledge
Client counseling
Customer experience (CX)
Customer loyalty
Decision-making
People management
Proactive behavior
Results orientation
Branch banking services
Delegation
Digital awareness
Effective communication
Managing multiple priorities
Sales management
Foundational understanding of balance sheets and income statements

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Lead a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and solutions that support clients’ financial well-being.
Lead the delivery of a differentiated client experience, including technology-enabled interactions and effective problem resolution.
Coordinate with PNC partners to provide a seamless customer experience across channels.
Acquire, onboard, retain, coach, and develop branch team members.
Set expectations and manage employee performance and activity on an ongoing basis.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risk.
Use sound judgment to mitigate sales practice risk and ensure compliance with regulatory requirements, policies, and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service