Branch Manager - Oakland East Shore Market- Oakland, CA
About The Position
As a Branch Manager at Chase, you will lead and manage all aspects of a branch, including deposit and investment growth, operations, and team coaching. You will create a welcoming environment for clients and employees, deliver attentive service, represent Chase’s brand and culture, provide access to banking solutions and financial technology, and collaborate with specialists to address clients’ financial needs. You will build relationships with local businesses and the community while maintaining a strong risk and control environment. The role requires successful completion of Chase’s Branch Manager Training Program before placement. Travel is required for in-person training and meetings and may include out-of-state travel. The position is subject to Section 19 of the Federal Deposit Insurance Act and to Dodd-Frank/Truth in Lending Act requirements for Loan Originators. Continued employment is contingent on compliance with SAFE Act requirements, including NMLS registration and annual renewal.
Requirements
- At least 2 years of management, Retail Banking, or equivalent Chase leadership experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Ability to complete required Branch Manager training and travel for in-person training and meetings.
- Ability to meet applicable Federal Deposit Insurance Act Section 19 requirements.
- Ability to meet Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act requirements, including NMLS registration, renewal, and updates.
- Strong leadership, coaching, and employee empowerment skills.
- Ability to organize and manage competing priorities in a fast-paced, changing environment.
- Strong decision-making skills and experience maintaining operational integrity and adherence to policies.
- Ability to influence, educate, and connect team members, partners, and clients with technology.
Nice To Haves
- College degree or military equivalent.
Responsibilities
- Set a clear vision for the branch team and model Chase’s values of Service, Heart, Curiosity, Courage, and Excellence.
- Use the Branch Scorecard to develop strategies that meet branch goals and grow deposits and investments.
- Understand and meet clients’ needs to build lasting relationships and trust.
- Coach, provide feedback to, and recognize team members to develop a high-performing team.
- Promote ongoing learning and development within the team.
- Build relationships with local businesses and engage with the community.
- Maintain a strong risk and control environment, exercise sound judgment, act with integrity, protect clients and the company, and follow policies and procedures.
- Complete the Branch Manager Training Program before being considered for placement as a Branch Manager.
- Travel as required for in-person training and meetings, including possible out-of-state travel.
Benefits
- Competitive total rewards package with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
