Branch Manager 4 - Oakland, CA

U.S. Bank•Oakland, CA

3d•$110,700 - $135,300•Onsite

About The Position

The Branch Manager 4 leads and manages one or more U.S. Bank branches to meet business goals, provide an excellent customer experience, and ensure compliance with banking laws and regulations. The role coaches, develops, mentors, and trains team members; sets performance expectations; manages staffing decisions; and leads teams through change. The manager builds customer relationships, identifies financial needs, recommends appropriate products and services, and collaborates with wealth, business banking, mortgage, and payment services partners to help customers meet financial goals. The position is responsible for growing branch market share and revenue, managing controllable expenses, promoting digital services and financial literacy, and representing U.S. Bank in the local community. It maintains an effective customer advisory and service environment, monitors customer experiences, and upholds required operational, documentation, security, and compliance standards. NMLS registration under the S.A.F.E. Act and Regulation Z is required, including satisfactory criminal and credit records and ongoing compliance with applicable requirements. This role requires working from a U.S. Bank location on all scheduled work days. The listed pay range is $110,700 to $135,300.

Requirements

Bachelor’s degree or equivalent work experience.
Four to five years of experience working in a sales, retail management, or banking environment.
NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including satisfactory criminal and credit records and ongoing compliance with registration requirements.

Nice To Haves

Thorough product and service knowledge, including regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Interpersonal communication, leadership, relationship management, time management, sales-activity management, and sales skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch operations to meet goals, deliver an excellent customer experience, and comply with banking laws and regulations.
Communicate business goals, objectives, performance results, and individual employee expectations; hold the team accountable for results.
Coach, develop, mentor, and train team members, fostering teamwork, innovation, and collaboration.
Make decisions regarding candidate selection, employee compensation, promotion, discipline, and termination.
Lead through change and ambiguity, adapting leadership style to team and situational needs.
Teach digital fluency and financial literacy, advocate for digital solutions, and drive increased customer use of digital services.
Plan and execute branch-level customer market-share growth and build relationships with partners around U.S. Bank products and services.
Deliver exceptional customer experiences, deepen relationships, identify opportunities to add value, and respond to customer feedback.
Maintain an effective customer advisory and service environment, communicate alternative delivery methods, and apply product knowledge and financial acumen to customer needs.
Partner with district, regional, and divisional leadership to use human capital effectively, grow revenue, manage controllable expenses, and grow the business.
Participate in local market and community activities to promote U.S. Bank and encourage team members to volunteer and engage with the community.
Ensure compliance training, documentation, transaction reporting, account-opening procedures, and suspicious-activity processes meet applicable standards.
Maintain compliance with the U.S. Bank Code of Ethics, Anti-Money Laundering requirements, Bank Secrecy Act, information security rules, and suspicious activity reporting requirements.
Maintain required NMLS registration and participate in required corporate and business-line training.
Perform other duties as assigned or required.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.