Program Coordinator- Oakland, CA

Cross Country Healthcare • Alameda, CA

1d • $23 - $23

About The Position

The Program Coordinator provides operational, administrative, and customer support to ensure the effective delivery of homecare services for PACE programs. The role supports caregivers (HCPs), clients, and internal teams through onboarding and offboarding, compliance tracking, communication, and client relations. The coordinator helps ensure caregivers are prepared and supported, client needs are met, and processes remain compliant and efficient.

The position includes caregiver onboarding, orientation, credentialing, and system access; ongoing support for field staff; maintaining credential records; communicating assignment details and policy changes; supporting timekeeping, payroll, and scheduling; resolving timecard issues; and serving as a primary contact for PACE clients. The coordinator also maintains client and caregiver information in databases and portals, supports audits, prepares reports and communications, and liaises among caregivers, clients, and internal departments.

The role is based in Oakland, California. Company equipment—including a laptop, monitor, keyboard, mouse, and headset—is provided. Offsite job fairs and community events may be required. After-hours, weekend, and holiday coverage may also be required based on business needs.

Requirements

• At least one year of administrative or client support experience; healthcare or staffing experience is preferred.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Knowledge of healthcare regulations and compliance standards.
• Ability to maintain confidentiality and professionalism.
• Experience with VMS technology or client portals.
• Strong problem-solving and relationship-building abilities.
• High school diploma or equivalent required.

Nice To Haves

• Healthcare or staffing administrative or client support experience.
• Some college education.
• Bilingual skills.

Responsibilities

• Assist caregivers with onboarding, orientation, credentialing, and system access.
• Support field staff by answering questions, resolving issues, and providing resources for successful assignments.
• Maintain accurate and current records of caregiver credentials, certifications, and licensures.
• Communicate updates, policy changes, and assignment details clearly and promptly.
• Support caregivers with timekeeping, payroll, and schedule confirmations.
• Manage timekeeping issues such as missed punches and errors; review timecards and coordinate timely corrections to help prevent payment errors.
• Serve as a primary contact for PACE program clients and address inquiries and concerns promptly and professionally.
• Build and maintain positive relationships with internal and external stakeholders to support service satisfaction.
• Conduct periodic client satisfaction checks and follow up on feedback to improve service delivery.
• Document client-specific requirements, policies, and procedures accurately and share them with caregivers.
• Work with the Compliance team to ensure caregivers meet regulatory, licensing, and agency standards.
• Maintain and update databases, internal systems, and client portals with accurate caregiver and client information.
• Support audits by ensuring complete and accurate documentation is available.
• Generate, prepare, and distribute reports for internal teams and client review.
• Assist with confirmation letters, client-facing communications, and process documentation.
• Act as a liaison between caregivers, clients, and internal departments to support alignment and issue resolution.
• Communicate consistently with stakeholders to support smooth service delivery.
• Provide backup coverage for colleagues to maintain uninterrupted client and caregiver support.
• Represent Cross Country Healthcare professionally and with integrity.
• Attend offsite job fairs and community events as needed.
• Provide after-hours, weekend, and holiday coverage as required by business needs to coordinate staffing and maintain continuity of care.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Voluntary insurance
• 401(k) plan
• Tuition assistance
• Pet insurance
• Wellness options through Burnalong, including online classes and programs and local gym access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED