Branch Market Manager

Ameris Bank • Greenville, SC

1d

About The Position

The Branch Market Manager oversees all branch operations and coaches a team in executing sales and service objectives across two or more branches, or one exceptionally large branch based on its loan and deposit activity. The role completes individual business development objectives and plans and directs branch functions to ensure compliance, operational, and customer service expectations are met. It also assesses team skillsets, assigns resources, and ensures branch compliance. Other projects and duties may be assigned.

The manager develops commercial deposit relationships, tracks sales activity and pipeline progress in the CRM, implements strategies to meet sales and service goals, and optimizes branch resources. The role oversees the customer experience, branch safety, security, and compliance; helps protect against fraud and risk; and performs documented vault and teller-cash audits. The manager represents the bank in business development and community activities, communicates with bank leadership, maintains knowledge of bank products and services, leads training and staff meetings, and approves policy exceptions within authorized limits. The manager may perform branch sales and service functions as needed and is expected to act ethically and in customers’ best interests.

The position requires at least eight years of retail banking experience, at least three years of supervisory, leadership, or mentoring experience, and experience in branch operations, cross-selling, sales management, business development, and consumer credit. A high school diploma or GED and a bachelor’s degree—or equivalent education, related training, or experience—are required.

Ameris Bank describes itself as a purpose-driven bank serving communities through locations across the Southeast and Mid-Atlantic and nationwide through digital offerings. It emphasizes integrity, collaboration, inclusion, ingenuity, continuous improvement, and customer-focused service.

Requirements

• At least 8 years of retail banking experience.
• At least 3 years of bank supervisory, leadership, or mentoring experience.
• Branch operations experience.
• Cross-selling experience.
• Sales management and business development experience.
• Consumer credit experience.
• Demonstrated leadership skills, including the ability to develop and maintain collaborative relationships, coach, mentor, and retain a high-performing team.
• Ability to provide interactive service, build relationships, and address identified needs.
• Knowledge of banking policies and procedures.
• Ability to analyze a local market, identify prospects, and develop and execute sales techniques and strategies.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• High school diploma or GED.
• Bachelor’s degree, or equivalent education and related training or experience.

Responsibilities

• Complete weekly outside business development objectives, focusing on commercial deposit acquisition through warm prospects, existing customers, and centers of influence; track calls, pipeline, and conversions in the CRM.
• Implement strategy, monitor performance, and motivate and manage a team to meet or exceed sales and service objectives.
• Optimize branch resources to meet operational needs.
• Demonstrate sales strategies to attract, expand, and retain customer relationships.
• Oversee the branch customer experience, assess customer and employee feedback, identify improvement opportunities, and research and resolve complex problems.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk, and exposure.
• Conduct and document regular vault and teller-cash audits.
• Represent the bank in business development, networking, and community functions, maintaining professionalism.
• Communicate regularly with bank leadership.
• Maintain working knowledge of banking products, programs, services, and promotions.
• Lead training sessions and staff meetings.
• Approve policy exceptions within authorized limits.
• Perform branch sales and service functions as needed.
• Practice ethical sales behaviors consistent with the bank’s values of integrity and honesty, and act in the customer’s best interest when offering products and services.
• Assess employee skillsets, assign resources, and ensure branch compliance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance at no additional cost
• Accidental death and dismemberment coverage
• Long-term disability coverage
• Paid sick leave
• Paid vacation leave
• 11 paid holidays
• Volunteer/service day
• Employee stock purchase plan
• 401(k) retirement plan with a 50% match on the first 8% of employee contributions
• Flexible spending accounts
• Health savings account
• Health reimbursement arrangement
• Supplemental life and other insurance plans
• Identity theft protection
• Pet insurance
• Legal insurance
• Employee assistance program
• Employee advocacy program
• Employee discounts, including entertainment and AT&T discounts
• Wellness discounts for medical premiums and other rewards
• Employee referral incentive
• Education assistance
• Employee Resource Groups
• Free interest checking
• Free safe deposit box
• Free money orders, travelers’ checks, and cashier’s checks
• Discount on mortgage origination fee
• Free online banking and unlimited online bill payment
• Employee banking perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager