Branch Manager

Hertz•West Hartford, CT

14d

About The Position

The Branch Manager represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role oversees delivery of Hertz products to internal and external customers and provides leadership for employees and overall branch performance, including customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The manager applies knowledge of operations, management, logistics, technology, and financial disciplines, and delivers results through leadership, direction, alignment, and motivation. Salary is $62,000 per year plus incentives, which vary based on job performance.

Requirements

Must be at least 20 years old.
Valid driver’s license required.
High school diploma or general equivalency diploma required.
Previous management experience.
Demonstrated history of success and results orientation.
Demonstrated ability to direct and motivate teams.
Knowledge of financial and business practices, customer-service resolution, communication techniques, coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
Highly organized and able to work with multifaceted, cross-functional teams.
Expert knowledge of Microsoft Office, ability to handle complex analysis using Excel, and strong knowledge of PowerPoint.
Strong time-management skills.
Customer-service aptitude, including ability to address and resolve customer-service issues.
Flexible and able to adapt to changes.
Excellent oral and written communication skills.

Nice To Haves

Associate’s degree.
Experience in car rental, hospitality, or tourism.

Responsibilities

Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
Direct and organize reservations and pick-ups and develop relationships with existing vendors, including Lyft, Uber, and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
Help staff resolve customer-service issues and maintain customer service at or above area goals.
Coach staff and empower them to engage in problem resolution and customer relations.
Attend or host outside sales meetings and events to promote the company and branch location.
Increase branch market penetration and revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services in alignment with corporate objectives.
Interview, hire, train, coach, and mentor branch staff.
Complete performance reviews with branch staff and discuss strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed about business operations.
Conduct monthly business reviews with branch staff to ensure knowledge of key performance indicators.
Maintain positive employee relations.
Ensure personnel appropriately administer and follow corporate policies and procedures.