Branch Manager

Airgas•Staunton, VA

21d•Onsite

About The Position

The Branch Manager oversees daily store operations to achieve or advance sales and margin goals. The role promotes sales, delivers excellent customer service, nurtures inventory levels, and balances expenses through purchasing support. The Branch Manager also ensures facility and staff alignment with safety and regulatory standards, empowers team members to provide efficient customer service, maintains good housekeeping, and supports overall operational efficiency. The manager provides customer service to internal and external customers, supports the outside sales team, and helps ensure accurate and timely financial processing and reporting. The role maintains order and purchase-order reports and appropriate cylinder and hard-goods inventory. It also includes training inside sales associates, conducting performance reviews, and mentoring employees in collaboration with Human Resources and senior management.

Requirements

High school diploma or equivalent.
Previous management experience in a customer-facing environment.
Experience supporting and leading teams within a retail or industrial distribution environment.
Ability to lift up to 75 lbs and occasionally up to 125 lbs with the aid of material-handling equipment.
Proficient computer skills and interest in learning new digital tools.
Ability to navigate multiple priorities concurrently.
Self-motivation and focus on contributing to overall team success.
Excellent verbal and written communication skills to effectively act as a bridge between staff and management.

Nice To Haves

Bachelor's degree in a related field.
Track record of meaningful contributions in the welding, gas, or safety industry.
Three or more years of experience focused on nurturing team growth and operational efficiency.
Five or more years of sales experience with a track record of meaningful contributions.
Experience with inventory cultivation and vendor relationship support.

Responsibilities

Oversee daily store operations to achieve or advance sales and margin goals.
Promote sales, provide excellent customer service, nurture inventory levels, and balance expenses through purchasing support.
Maintain facility and staff alignment with safety and regulatory standards, good housekeeping, and operational efficiency.
Provide professional service to internal and external customers and respond to call-in product, pricing, and technical inquiries.
Support the outside sales team in nurturing existing client relationships and welcoming new business opportunities.
Support accurate and timely daily financial transaction processing, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
Maintain accurate back-order, open-order, and purchase-order expedite reports.
Cultivate and refine appropriate cylinder and hard-goods inventory levels for the branch.
Facilitate and lead inside sales associate training on product knowledge, company policies, processes, procedures, and safety.
Conduct periodic performance reviews for branch associates.
Bridge employees and management by providing performance mentorship and guidance in collaboration with Human Resources and senior management.

Benefits

Competitive base salary and bonus opportunities.
Medical, dental, vision, life, accidental death and dismemberment, and disability coverage.
Fourteen weeks of paid childbirth leave.
401(k) retirement plan with company matching funds.
Tuition assistance or reimbursement.
Paid holidays, vacation, and sick time.
Employee Assistance Program.
Pre-tax commuter transportation benefit.
Floating holidays, jury duty leave, and funeral/bereavement leave.
Discounted college tuition for eligible employees’ dependents.
Airgas Scholarship Program for dependent children.