Branch Manager

PNC•Arnold, MO

11d•Onsite

About The Position

At PNC, the Branch Manager leads all aspects of branch performance at the Arnold branch in Arnold, Missouri. The role drives revenue and customer loyalty through consultative client interactions and solutions that support financial well-being, while creating a differentiated and easy omni-channel banking experience. The manager collaborates with ecosystem partners and is accountable for risk management and compliance. The Branch Manager grows consumer and business relationships, leads business development and community involvement, coaches consultative sales, and works toward sales targets and customer loyalty. The role also leads a high-performing team through talent acquisition, onboarding, coaching, development, and performance management. It ensures effective problem resolution and a seamless customer experience across PNC channels, while managing operational, human capital, reputational, and business risks and adhering to applicable regulatory guidelines and policies. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of related experience; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management.
Foundational understanding of balance sheets and income statements.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative interactions and solutions that support customers’ financial well-being.
Create a differentiated customer experience and make banking easy in an omni-channel environment.
Collaborate with a broad range of ecosystem partners.
Use the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet, including through collaboration with ecosystem partners.
Drive business banking results through business development and community involvement activities.
Coach consultative selling to drive results and support customer financial well-being.
Manage and coach the delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultation.
Lead effective problem resolution and connect PNC resources to deliver a seamless omni-channel experience.
Acquire and retain talent through effective onboarding, coaching, and development.
Set expectations and manage performance so employees meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risk.
Use sound judgment and leadership to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and eligibility.