Branch Manager - Virginia, MN

Spee-Dee Delivery Service•Mountain Iron, MN

12h

About The Position

The Branch Manager executes, directs, and coordinates shipments into and out of the branch. This role oversees daily branch operations, organizes production activities, monitors operational and financial performance, and works to improve productivity, equipment performance, work methods, and customer service. The manager investigates and resolves customer complaints, enforces safety, DOT, and company policies, and ensures route performance and freight distribution are appropriate. The Branch Manager leads and develops staff, including hiring, training, onboarding, discipline, performance evaluations, and communication of goals and assignments. The role also determines labor needs, investigates employee concerns, and escalates operational issues to appropriate management. Periodic travel may be required, and other duties may be assigned.

Requirements

At least 21 years of age.
High school diploma or equivalent.
Must hold a valid CDL Class A driver's license or successfully complete the company-paid CDL training program.
Ability to pass a DOT physical exam.
Ability to lift up to 50 pounds repetitively and up to 100 pounds occasionally.
Ability to work with freight including hazardous materials, perishable food and alcohol, firearms, ammunition, and live animals.
Ability to sit for prolonged periods and work at a computer.
Must pass a pre-employment drug screening and criminal background check.

Nice To Haves

Associate's degree in Business Management, Operations Management, or a related field.
At least 3 years of experience in the transportation industry and leadership.

Responsibilities

Oversee and ensure completion of all day-to-day branch operations.
Plan and organize daily production and operations activities.
Measure productivity by analyzing performance data, financial data, and activity reports.
Investigate and resolve customer complaints.
Identify, recommend, and implement measures to improve productivity, equipment performance, work methods, and customer service.
Enforce safety, DOT, and company policies.
Analyze route performance and ensure freight is distributed appropriately.
Conduct timely and constructive performance evaluations.
Lead weekly meetings and communicate goals and assignments.
Handle and participate in investigating employee concerns.
Identify and escalate operational concerns to appropriate management.
Determine labor needs to meet production goals.
Hire, train, discipline, and onboard new staff.
Travel periodically, as required.
Perform other required duties as assigned.