Branch Manager - St. Cloud, MN

Affinity Plus Federal Credit Union • Saint Cloud, MN

13h • $56,100 - $78,500 • Onsite

About The Position

The Branch Manager I leads a team at a single branch or channel to deliver high-quality, efficient, and compliant operations while driving team performance and growth. The role partners with leadership on strategic initiatives, process optimization, and alignment with organizational goals. It contributes to organizational success through developing employees, managing operational performance, strengthening community presence, and supporting key initiatives.

The position is based at the St. Cloud, Minnesota branch and requires face-to-face, in-person interaction and coordination with employees and departments. The schedule is standard Monday through Friday business hours, with flexibility and participation in a Saturday rotation. Consistent and reliable attendance is an essential function. The stated starting pay range is $56,100–$78,500 annually.

Requirements

• At least 2 years of formal leadership experience managing teams in a small-sized market.
• Comprehensive knowledge of Affinity Plus or financial-industry operations, services, business, and financial data.
• Demonstrated ability to lead and develop a team, build trust and engagement, and foster a positive culture aligned with organizational values.
• Ability to coach employees, provide performance feedback, and plan development to support employee growth and team capability.
• Ability to promote collaboration, accountability, teamwork, and high performance, and motivate employees to achieve branch goals and operational excellence.
• Strong judgment and critical thinking to analyze complex member, operational, and employee situations and make timely, sound decisions aligned with policies and branch goals.
• Ability to independently resolve escalated issues, recognize when higher-level support is needed, and make decisions amid ambiguity or incomplete information.
• Ability to use business, financial, and organizational insights to make data-driven decisions and anticipate cross-functional impacts.
• Ability to build trusting relationships with members, employees, community partners, cross-functional teams, area leadership, and other branches.
• Ability to set branch priorities, manage multiple responsibilities, meet goals and deadlines, and hold the team accountable to performance, operational, and service expectations.
• Strong communication and influencing skills, including facilitating discussions, giving clear direction, active listening, conflict resolution, and transparent follow-through.
• Emotional agility to manage relationships and resolve conflicts effectively.
• Openness to feedback and commitment to personal and professional development and applying new learning.
• Ability to lead through ambiguity, manage change, and drive process improvements.
• Effective time management and ability to prioritize work based on department and employee needs.
• Advanced computer and technology skills, including navigating multiple systems.
• Ability to complete tasks accurately and thoroughly; demonstrated reliability, integrity, and ability to maintain confidentiality.
• Ability to meet the stated schedule, work a flexible schedule and Saturday rotation, and maintain consistent and reliable attendance.
• Ability to perform the stated physical requirements, including occasional lifting, carrying, pushing, or pulling up to approximately 50 pounds.

Nice To Haves

• Experience in consumer lending, checking and savings accounts, IRAs, CDs, and other credit union products.

Responsibilities

• Provide day-to-day leadership for the branch team and ensure operations align with organizational goals.
• Build, develop, and coach employees; provide feedback, performance evaluations, development plans, and performance actions.
• Create a collaborative and inclusive environment that supports learning, accountability, and continuous improvement.
• Lead hiring, onboarding, and training; conduct team meetings and individual check-ins; keep employees informed about organizational updates, policies, and priorities.
• Participate in local and statewide leadership development activities.
• Oversee daily operations for efficiency, accuracy, and compliance with policies, procedures, regulations, and quality standards.
• Monitor metrics, performance trends, and resource needs, and create schedules that maintain staffing appropriate to member needs.
• Ensure required branch reporting, including monthly verification reports, is completed.
• Resolve escalated or complex employee and member issues, and maintain working knowledge of member-facing roles.
• Prepare and manage branch budgets and use resources responsibly.
• Lead or support branch projects, process improvements, and change initiatives; partner with cross-functional leaders to align goals with organizational priorities.
• Make decisions on escalations, operational challenges, and process enhancements; represent the branch in leadership forums and communicate progress and challenges.
• Support organizational and area initiatives involving promotions, the omnichannel experience, projects, and targeted goals.
• Promote Affinity Plus in the community through outreach and business development activities.
• Keep employees focused on exceptional member service, member needs, and organizational goals, and support positive trends in member and employee experience metrics.
• Perform other duties as assigned.

Benefits

• Low-cost medical, dental, and vision insurance coverage options.
• Sick time hours are frontloaded for new employees, along with a portion of vacation hours.
• A variety of paid leave options.
• Monthly wellness benefit.
• Immediate 401(k) matching up to 5%.
• Comprehensive Total Rewards package intended to support employee well-being and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed