Branch Manager

Connexus Credit Union • Wausau, WI

20d • Onsite

About The Position

The Branch Manager leads and develops Senior Member Services Representatives and Branch Supervisors, working with the Director of Branch Operations to support strong leadership. The role combines coaching direct reports with building collaboration across branch employees and promoting continuous improvement. The Branch Manager is responsible for branch performance, staffing, member service, compliance, and operational effectiveness.

Requirements

• Bachelor’s degree or commensurate experience.
• At least 5 years of experience in a financial organization in a member- or customer-facing position, demonstrating successful sales and service experience.
• At least 3 years of management or supervisory experience.
• Ability to explain and instruct clearly and concisely in a leadership capacity when working with direct reports, team members, and people leaders.
• Ability to demonstrate and lead behaviors that support organizational values and culture and foster a cohesive, collaborative team environment.
• Excellent verbal communication skills and an outgoing personality with a positive, friendly, and energetic attitude.
• Ability to travel to other branches within the area as necessary.

Responsibilities

• Provide leadership, direction, and support to team members to ensure work is completed effectively and efficiently.
• Communicate goals, monitor performance, provide feedback, and execute strategies that support productivity and organizational goals.
• Build rapport and manage relationships, and teach others these skills.
• Provide performance input to department leadership and collaborate with the department manager on performance objectives, then execute independently.
• Interview, hire, and onboard employees, and maintain appropriate staffing levels based on business needs.
• Cross-train personnel and ensure staff understand and confidently promote products, services, promotions, and organizational initiatives.
• Lead the team in relationship building, adding value to member interactions, and making informed product and service recommendations.
• Ensure employees are trained in their roles and up to date on department and organizational procedures and policies.
• Ensure branch profitability, sustainability, compliance, and audit readiness; hold the team accountable for meeting and exceeding production goals.
• Develop and implement ongoing action plans or roadmaps and provide support for departmental and organizational projects.
• Monitor the department budget, review monthly variances, and ensure expenditures remain within limits.
• Monitor industry trends in deposit operations and propose processes, best practices, and development activities.
• Promote an omni-channel member experience to serve members' financial needs.

Benefits

• 25 days of paid time off and 10 paid holidays
• 16 hours of paid Volunteer Time Off
• 401(k) retirement plan with up to 6% employer match
• Health, dental, and vision insurance with multiple plan options
• Health Savings Account with employer contributions
• Employer-paid life insurance and short-term and long-term disability
• Tuition reimbursement of $4,000–$7,000 per calendar year
• Learning and Development program with an annual professional development stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Manager