Branch Manager

PNC•Morristown, NJ

20d•$99,000 - $165,000•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This Branch Manager role is part of PNC’s Central Jersey retail organization and is based in Morristown, New Jersey. PNC is an in-office company. Spanish bilingual ability is preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Manager plans and executes branch priorities and performance, grows revenue and customer loyalty through consultative client interactions, and leads a differentiated customer experience in an omni-channel environment. The role guides partnerships, manages risk and compliance, and builds a high-performing team through hiring, onboarding, coaching, and development. The manager is also accountable for branch sales, operational and human-capital risks, and adherence to regulatory requirements and PNC policies. The position typically requires five or more years of related experience and at least two years of supervisory experience. A university or college degree is not typically required; comparable education, job-specific certifications, and experience may be considered. No degree or certification is required, but the position requires the ability to serve as a Notary Public in the applicable state. Candidates will be subject to background checks required by Consumer Financial Protection Bureau regulations. The base salary range is $99,000 to $165,000, with incentive eligibility based on company, business, and/or individual performance. Benefits for eligible full-time employees may include medical and prescription coverage, dental and vision options, life and disability insurance, a 401(k) with company match, pension and stock purchase plans, dependent-care reimbursement, backup care, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program. Paid time off may include parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service.

Requirements

Typically five or more years of related experience or product knowledge.
At least two years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No degree is required; a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including the listed competencies and work experience.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
Foundational understanding of balance sheets and income statements.

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Lead a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through consumer and business household acquisition, share-of-wallet growth, and effective ecosystem partnerships.
Drive business banking results through business development and community involvement.
Coach consultative selling to support results and customers’ financial well-being.
Lead and coach the delivery of a differentiated client experience, including technology-enabled interactions and omni-channel service.
Lead effective problem resolution and connect customers with PNC resources to provide a seamless experience.
Acquire, onboard, retain, coach, and develop branch team members.
Set expectations and manage performance to ensure employees meet performance and activity goals.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human-capital, reputational, and business risks.
Use sound judgment and leadership to mitigate sales-practice risk and ensure compliance with regulations, policies, and procedures.
Lead and influence a broad range of ecosystem partners.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent-care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.