Branch Manager

Beal Bank USA • King of Prussia, PA

10d • Onsite

About The Position

The Branch Manager directs branch operations and is responsible for quality customer service, employee growth and development, financial performance, customer satisfaction, and the professional and efficient operation of the banking center. The role involves daily hands-on work in banking systems and with customers. The manager ensures that bank policies, procedures, and regulatory requirements are followed through effective communication, strong product knowledge, and a friendly, responsive approach. Beal Bank emphasizes competitive rates, secure growth, and service rather than sales goals. Other duties may be assigned by the Manager.

This position is based at Beal Bank’s King of Prussia, Pennsylvania location. Working hours are 7:30 a.m. to 4:15 p.m., Monday through Friday. Overnight and out-of-town travel is possible.

Requirements

• 2–4 years of banking experience.
• At least two years of experience as a Branch Manager or Assistant Branch Manager.
• 3–5 years of customer service experience.
• High school diploma or equivalent required.
• Excellent customer service, problem-solving, and relationship-management skills, including the ability to convey a positive attitude and maintain confidentiality, diplomacy, and tact.
• Excellent written and verbal communication skills.
• Strong practical knowledge of banking products, policies, procedures, regulatory guidelines, and market trends.
• Strong attention to detail and concern for data accuracy.
• Excellent organizational skills and a proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment with competing priorities and deadlines.
• Solid technology skills, including the ability to navigate and search related websites and proficiency with Microsoft Office.
• Strong leadership and interpersonal skills, including the ability to motivate and achieve results through teamwork.
• Overnight and out-of-town travel may be required.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Manage branch team members by training, mentoring, and developing them; monitoring, evaluating, and coaching performance; scheduling, prioritizing, and delegating work; and handling disciplinary action in a timely manner.
• Lead and participate hands-on in the branch’s Community Reinvestment Act (CRA) activities, including managing and monitoring volunteer time during business hours with qualifying organizations and ensuring mandatory monthly branch metrics are met.
• Oversee day-to-day branch operations and guide and engage in operational and customer service activities.
• Audit and verify team members’ new account paperwork and maintenance transactions.
• Promote a positive image of the bank and maintain effective relationships with customers, team members, and other retail operations staff.
• Address and resolve complex customer service issues and team member disputes.
• Perform and review tasks requiring manager-level approvals.
• Serve as a liaison between the branch and corporate departments.
• Ensure the security and safety of branch team members and customers.
• Approve and submit invoices.
• Ensure the branch’s appearance, furniture, and equipment are in optimal condition.
• Perform other job-related duties or special projects as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with company match
• 11 paid holidays
• Accrue up to 17 vacation/sick days per year in the first year, on a pro rata basis
• May be eligible for an annual discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED