Branch Manager

Allredi•Fairfield, CA

27d

About The Position

The Branch Operations Manager oversees the Fairfield branch’s sales support, customer service, order fulfillment, warehousing, logistics, delivery, rental, and service operations. The role is pivotal to executing the company’s business strategy and supporting its growth across North America. The manager leads and develops the operations team, builds strong customer relationships, manages branch profit and loss, reduces operating expenses, and continually improves processes while maintaining safety and quality standards. The work is day shift, with some evenings and weekends required to meet business goals.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field, or equivalent experience.
Proven operations management experience in a distribution or industrial setting.
Strong leadership and team management skills, including the ability to motivate and develop a high-performing team.
Excellent communication and interpersonal skills for effective collaboration with teams and customers.
Strong analytical mindset and ability to use data to make informed business decisions.
Proficiency in inventory management, logistics, and order processing systems.
Problem-solving aptitude and a proactive approach to identifying and resolving operational challenges.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Nice To Haves

Knowledge of the Blast and Coatings industry.

Responsibilities

Collaborate with the sales team to understand customer requirements and prepare accurate quotations on time.
Provide customer service, respond to inquiries, resolve issues, and maintain client relationships.
Identify upselling and cross-selling opportunities with the sales team.
Oversee end-to-end order fulfillment, ensuring orders are processed accurately and efficiently.
Coordinate timely picking, packing, and shipping with internal departments; monitor order status and resolve delays or issues.
Manage warehouse operations, including inventory, organization, and maintenance.
Improve warehouse layout and processes to increase efficiency and minimize errors.
Coordinate inbound and outbound shipments with logistics to optimize transportation and distribution.
Supervise delivery and rental processes to ensure products and equipment are transported safely and on time.
Coordinate rental equipment availability, maintenance, and returns, and improve delivery and rental efficiency.
Oversee equipment maintenance and repair operations to ensure quality standards are met.
Coordinate with the technical team to schedule service appointments and resolve customer equipment issues promptly.
Recruit, train, coach, and develop operations team members; foster a positive, collaborative work environment.
Build relationships with key customers, understand their needs, handle escalations, and ensure prompt issue resolution.
Gather customer feedback and insights with the sales team to support continuous improvement.
Own branch profit and loss performance, achieve profitability goals, and adhere to the annual budget.
Implement strategies for revenue growth, profitability, and margin improvement; analyze financial reports to inform decisions.
Identify cost-optimization opportunities and reduce operating expenses while maintaining quality and service levels.
Evaluate operational processes and lead improvements to productivity, quality, and customer satisfaction.
Assess branch operations with emphasis on safety and quality standards, and oversee the branch safety program.