Branch Manager 3 - Downers Grove, IL

U.S. Bank•Downers Grove, IL

6d•Onsite

About The Position

The Branch Manager leads and manages branch operations to meet goals, ensure compliance with banking laws and regulations, and deliver an excellent customer experience consistent with U.S. Bank’s culture and core values. The manager coaches, develops, mentors, and trains team members, using independent judgment and discretion in carrying out required duties. The role uses effective communication and critical thinking to identify customers’ financial resources and needs, recommend appropriate products and services, and help individuals and businesses reach financial goals. It collaborates with partners in wealth, business banking, mortgage, and payment services. The Branch Manager leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including completion of the registration process and associated criminal background and credit checks. The role works from a U.S. Bank location five days per week.

Requirements

Bachelor’s degree or equivalent work experience.
Three to four years of experience working in a sales, retail management, or banking environment.
NMLS registration required under the S.A.F.E. Act of 2008 and Regulation Z, including satisfactory criminal background and credit checks.
Ability to work from a U.S. Bank location five days per week.

Nice To Haves

Thorough product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques.
Analytical skills to evaluate credit requests, prepare budgets, and determine trends in a marketplace.
Interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch operations to ensure goals are met and banking laws and regulations are followed.
Ensure team members provide an excellent customer experience reflective of U.S. Bank culture and core values.
Coach, develop, mentor, and train team members; provide motivation and direction.
Use communication and critical thinking to identify customer financial needs and recommend appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to support customers’ financial goals.
Lead customer experience efforts, expand the customer base, and participate in the local market and community to identify needs and promote bank products and services.
Apply adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.