Security Scheduling Manager - Downers Grove

Titan Security Group•Downers Grove, IL

21h•$58,000 - $60,000

About The Position

The Security Scheduling Manager supervises Titan Security’s day-to-day security operations and reports to the Director of Operations. The role oversees scheduling, staff performance and records, client-site support, personnel-related processes, and company equipment tracking. The manager works with Account Managers, Human Resources, clients, employees, and senior leadership to support operational and financial goals and deliver quality customer service. A flexible schedule is required to meet business needs, including evenings and weekends.

Requirements

High school diploma or GED.
Two years of prior satisfactory employment as a supervisor in security or a customer service position.
At least 21 years of age.
Ability to acquire and maintain a security license if required by the state, including completion of state-accredited training requirements.
Ability to read, write, speak, and understand English.
Proficiency with Microsoft Office software.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number through which the employer can make contact.
Ability to work a flexible schedule that includes evenings and weekends.

Nice To Haves

Experience in a high-volume call center.
Bilingual ability.
Familiarity with scheduling software.

Responsibilities

Establish, maintain, and review schedules in WinTeam to minimize company overtime.
Build, improve, and maintain effective relationships with clients and employees.
Report operational matters to the Vice President of Operations and/or senior management.
Coordinate support services for client sites to meet or exceed financial and operational goals and provide quality customer service.
Handle escalated security issues and emergency situations appropriately.
Monitor staff performance, review disciplinary actions, recommend suspension or termination when appropriate, and ensure regular performance appraisals.
Accurately record call-offs, tardiness, emergencies, unusual occurrences, and equipment malfunctions.
Coordinate and document performance tracking for staff.
Maintain the integrity of personnel files and workforce management systems in coordination with Account Managers and Human Resources.
Support Human Resources in reviewing involuntary terminations, conducting exit interviews, and assisting with unemployment claims, union grievances, and appeals.
Explain company personnel policies, benefits, and procedures to staff and job applicants.
Prepare reports and documents concerning personnel activities and account trends, as well as correspondence and memos as needed.
Track company equipment in the field, including technology and vehicles, and ensure its use complies with applicable policies.
Stay current on federal and state guidelines relevant to the company’s services.
Support the organization’s culture, processes, practices, and systems so employees can contribute to company and client business goals.
Perform other duties as assigned.