Branch Manager 3 - Downers Grove, IL

U.S. Bank•Downers Grove, IL

1d•$91,620 - $111,980•Onsite

About The Position

The Branch Manager leads and manages branch operations to meet goals and ensure compliance with banking laws and regulations. The role is responsible for delivering a customer experience aligned with U.S. Bank culture and values, coaching and developing team members, and exercising independent judgment in carrying out duties. The manager identifies customers’ financial needs and recommends appropriate products and services, collaborating with partners in wealth, business banking, mortgage, and payment services to help individual and business customers reach their financial goals. The role provides leadership and direction to the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks. The role works from a U.S. Bank location five days per week.

Requirements

Bachelor’s degree or equivalent work experience.
Three to four years of experience in a sales, retail management, or banking environment.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Ability to meet and maintain NMLS registration requirements, including satisfactory criminal and credit records.

Nice To Haves

Thorough product and service knowledge, including regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights.

Responsibilities

Lead and manage branch operations to achieve goals and ensure compliance with banking laws and regulations.
Demonstrate and ensure team members provide an excellent customer experience consistent with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members.
Identify customers’ financial resources and needs, and provide direction and recommendations on appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to help customers reach financial goals.
Lead, motivate, and direct the team in delivering customer experiences and achieving business goals.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Use communication and critical thinking to evaluate customer needs and resolve problems.

Benefits

Medical, dental, and vision healthcare.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.