Branch Manager

George T Sanders•Montrose, CO

20d•$68,000 - $75,000

About The Position

GTS is seeking a Branch Manager for its Montrose location. The role oversees the branch’s profitable and productive operations, including people management and development, financial management, inventory control, customer satisfaction, and operational standards. The Branch Manager supervises and directs branch activities, develops employees, and addresses operational and customer issues. The position also involves representing the company in the local community and being available for after-hours emergencies.

Requirements

Basic reading, writing, and arithmetic skills, normally acquired through a high school diploma or equivalent.
Knowledge of management and operations in wholesale distribution and supply chain.
Knowledge of Microsoft Office; knowledge of CSD is a plus.
Knowledge of telephone protocol.
Professional verbal and written communication skills and ability to type.
At least 5–10 years of retail sales experience, including counter sales, cashier, and cash operations experience.
Forklift certification or experience.
Mechanical aptitude and at least 5 years of general plumbing knowledge are strongly preferred.

Nice To Haves

Knowledge of CSD.
Mechanical aptitude and at least 5 years of general plumbing knowledge.
Forklift certification or experience.

Responsibilities

Maintain personal contact with customers and sales-floor employees to ensure customer satisfaction.
Develop annual operating budgets for sales and expenses, approve the operating budget, and monitor results against budgeted goals.
Conduct weekly store evaluations with branch employees, identify needed actions, and set goals for follow-up evaluations.
Maintain inventory levels in line with sales and notify Purchasing about slow- or non-moving inventory.
Enforce company practices, rules, and regulations to protect employees and company assets.
Ensure preventative maintenance and safety procedures are followed for employee and customer comfort and security.
Delegate, supervise, and inspect work performance.
Oversee operational interactions to ensure sales orders are completed promptly and accurately.
Provide employee training and leadership; establish work schedules and supervise personnel performance, with attention to customer service and invoicing accuracy.
Handle defective and non-stock returns promptly to ensure customers receive credit and avoid credit disputes.
Resolve customer complaints, returns, and credits when necessary.
Maintain a company action guide book and inform employees of its contents.
File reports of accidents, illness, and injury with the Director of Human Resources.
Keep files, quotes, and related materials orderly and accessible.
Communicate verbally and in writing with the Director of Human Resources to support and protect the company’s objectives.
Maintain clean branch facilities.
Perform quarterly branch inspections with a member of senior management.
Conduct annual reviews.
Maintain fleet vehicles in accordance with state and federal law.
Represent the company in local community matters in a way that builds goodwill and promotes community economic development.
Be on call for after-hours emergencies.
Drive a company truck if needed.
Perform additional duties as assigned by the VP of Operations.