Branch Manager

Navigator Credit Union•Pascagoula, MS

20d

About The Position

The Branch Manager is responsible for improving the member service experience to promote loyalty and membership growth. The role leads, coaches, and develops branch staff to meet or exceed member expectations and performance goals in a fast-paced, high-demand environment. It requires a thorough understanding of member experience, problem resolution, financial sales support, and lending. The manager directs branch operations and staff productivity, supports loan production and growth, and ensures compliance with regulatory requirements and organizational policies, values, and work rules. The Branch Manager oversees staff training, performance evaluation, coaching, counseling, and development, and makes recommendations regarding promotion or termination. The role also handles inquiries, prepares month-end management reports as needed, submits facility maintenance requests, and may conduct community and business outreach based on branch performance needs. The manager serves as the branch’s primary Security Officer, conducts security training and meetings, opens and closes the building, tests security equipment quarterly, and ensures daily transactions are balanced and cash accountability is maintained. The position requires compliance with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Work is primarily sedentary and performed indoors in a climate-controlled shared work area with minimal noise. The role may require extended hours when requested by management, regular computer use, and occasional lifting of up to 10 pounds.

Requirements

High school diploma or equivalent required.
Ability to supervise, monitor, coach, and evaluate the work of others.
Ability to meet or exceed established sales goals for self and team.
Clear and professional communication in writing, in person, and by telephone.
Ability to communicate efficiently with all levels of the organization.
Proficiency with Microsoft Office products.
Proven accuracy and attention to detail.
Ability to use analysis to solve problems.
Ability to multitask and prioritize workload in a fast-paced environment.
A pleasant disposition reflecting an enthusiastic, helpful attitude.
Ability to perform work independently or with limited supervision and effectively as part of a team.
Ability to read and carry out written instructions and follow oral instructions; speak clearly and deliver information logically and understandably.
Ability to deal calmly and professionally with diverse personalities inside and outside the organization, and demonstrate customer service and discretion when dealing with the public.
Ability to maintain composure under deadline pressure, accuracy and quality requirements, or a fast pace, and effectively handle multiple, simultaneous, and changing priorities.
Ability to exercise discretion with confidential internal and external matters.
Ability to perform primarily sedentary work, occasionally lift up to 10 pounds, and climb or descend stairs in an emergency.
Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.
Ability to work on a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours when required or requested by management.
Ability to maintain regular, reliable, and timely attendance.

Nice To Haves

Secondary education preferred.
Three to five years of previous experience managing a team preferred.

Responsibilities

Improve the member service experience to support member loyalty and membership growth.
Lead, coach, and develop the team to meet or exceed member expectations and performance goals.
Encourage and motivate the team to achieve established performance goals and expectations.
Take ownership of tasks and expectations set by Regional Branch Administrators to reduce friction points for staff and members.
Direct staff assignments and branch productivity; monitor performance; coach and counsel staff; support skill development; and ensure compliance with regulatory requirements and organizational policies, values, mission, and work rules.
Appraise staff performance and provide recommendations for promotion and termination as appropriate.
Develop staff by providing information, education, and growth opportunities.
Troubleshoot and resolve internal and external inquiries.
Conduct community and business outreach at management’s discretion based on branch performance needs.
Prepare month-end management reports as necessary.
Submit facility requests for office and grounds maintenance needs.
Ensure the team achieves loan production and growth goals.
Ensure staff are trained in all phases of their jobs, orient new employees to branch procedures, participate in cross-training, and keep staff up to date on products and services.
Conduct branch security training and required security meetings, and act as the branch’s primary Security Officer.
Open and close the building in accordance with set hours and test security equipment quarterly.
Ensure branch transactions are balanced at the close of each day, oversee individual cash accountability, and assist with balancing problems.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Perform other duties as assigned by the supervisor.