Branch Manager

Liberty Bank - CT•Simsbury, CT

41d•$90,000 - $120,000

About The Position

The Branch Manager oversees the branch’s day-to-day operations and customer experience while delivering results aligned with Liberty Bank’s business objectives. The role is responsible for branch profitability, market-share growth, strategic sales activities, and building new and existing banking relationships through teammate coaching, outreach, and networking. The Branch Manager also ensures operational, regulatory, compliance, loss-prevention, and security controls are followed. The position manages branch personnel and operations, develops and executes business strategies with senior management, and balances sales, service, and operational objectives. It represents Liberty Bank in the community and professional associations, maintains strong customer relationships, and helps foster a positive, collaborative branch culture. The role also supports compliance with applicable banking laws and regulations and maintains branch facilities and equipment.

Requirements

College degree or equivalent work experience.
Strong people-leadership skills, including the ability to engage, motivate, and develop teammates.
Ability to coach and mentor teammates to achieve sales goals and objectives.
Ability to develop new and existing business relationships, including disciplined weekly business calling.
Ability to think strategically and help the Market Manager execute organizational direction, priorities, and goals.
Excellent verbal and written communication, problem-solving, decision-making, and time-management skills.
Strong attention to detail and concern for accuracy.
Ability to make sound decisions while balancing risk and customer experience.
Well-organized self-starter with the ability to forecast and plan effectively.
Proficiency in Microsoft Office (Excel, Word, and PowerPoint) and role-specific software as required.
Comprehensive knowledge of branch business operations and retail services.
Knowledge of digital banking and branch-banking technology.
Ability to manage multiple ad hoc assignments.
Availability to work weekends and/or extended hours as required to run the business.
NMLS registration under the SAFE Act of 2008.
Ability to use general office equipment and keyboard.
Ability to lift or carry up to 25 pounds.
Ability to travel.

Nice To Haves

At least 2 years of sales management experience in the retail and/or financial services industry is preferred.

Responsibilities

Oversee daily branch operations and provide prompt, comprehensive retail services while supporting customer-service and business-growth objectives.
Manage Human Resources activities, including recruiting, onboarding, training, work delegation, performance appraisals, promotions, career development, and salary recommendations.
Develop teammates through coaching, training, and career-development planning.
Conduct weekly, prescheduled in-person business calls to acquire and deepen business relationships.
Balance sales, service, and operational objectives.
Achieve branch and individual sales goals through product knowledge, coaching, consistent behaviors, and accountability.
Manage branch account and deposit portfolios, maintain relationships with top customers, and grow and retain those relationships.
Lead daily huddles and regular team meetings to help teammates achieve individual and branch goals.
Partner with the Regional Market Manager to develop and execute strategies aligned with business plans.
Improve efficiencies, control operating costs, and manage revenue and expenses against the assigned budget.
Follow audit controls and support compliance with regulatory guidelines to protect the Bank from risk and exposure.
Resolve complex customer-service issues and respond promptly and appropriately to reasonable customer requests.
Develop business relationships and represent Liberty Bank at professional associations and community networking events.
Model a positive culture, communicate the Bank’s mission and values, and keep teammates informed of policy and procedure changes.
Ensure compliance with state and federal regulations and Liberty Bank policies, standards, and operational controls.
Promote Liberty Bank’s image and maintain effective relationships with customers and staff, serving as a liaison between the branch and corporate departments.
Participate in community events and build relationships for the benefit of the Bank.
Staff the branch appropriately and maintain schedules that provide adequate coverage.
Apply knowledge of banking laws and regulations and respond to organizational, business, and regulatory changes.
Foster a collaborative environment that encourages constructive suggestions and innovation.
Ensure branch facilities and equipment are well maintained.
Analyze problems and develop strategies to address branch-management needs.
Perform other duties as requested.