Branch Manager

Everwise Credit Union•Westfield, IN

18d•Onsite

About The Position

The Branch Manager provides on-site leadership, motivation, and direction to branch staff. The role focuses on expanding Everwise Credit Union’s membership base and service center profitability by building internal and external consumer and business relationships and participating in community involvement. The Branch Manager also ensures compliance with established internal and operational controls and risk management requirements. The Branch Manager oversees staffing, staff supervision and development, member service quality, and branch growth and performance in alignment with Everwise Credit Union’s strategic direction. The role develops the branch’s market presence through community involvement, business engagement, and networking, and uses market analysis, sales trends, and other reports to identify growth opportunities. The position also ensures procedures, processes, and documentation comply with applicable federal and credit union guidelines and regulations, including through regular audits. The Branch Manager leads the branch team through evolving business practices and operating models. Additional responsibilities may be assigned based on service and sales behaviors, supervisory scope, leadership, education and certifications, and team or project involvement. The position includes participating in assigned continuing education and taking on other responsibilities that support service center and credit union growth, as assigned by Regional or District Staff.

Requirements

High school diploma required.
At least 3 years of experience in the financial industry, sales, or retail management.
Strong interpersonal skills.
Strong communication skills.
Superior member/customer service skills.
Problem-solving skills.
Effective time-management skills.
Strong work ethic.
Strong decision-making skills.
Effective motivational skills.
Effective strategic-thinking skills.
Results orientation.
Strategic-planning skills.
Leadership skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Maintain appropriate staffing levels and supervise staff.
Motivate and develop staff through consistent training, observation, coaching, and development activities.
Maintain staff quality and professionalism in daily interactions with members.
Cultivate and lead excellence in member service, using Everwise Credit Union-directed tools and resources.
Drive branch growth and performance in alignment with Everwise Credit Union’s strategic direction and performance measures and goals.
Develop the branch market through community involvement, business engagement, and formal and informal networking.
Evaluate market analyses, sales trends, and other reports to identify market growth opportunities.
Ensure procedures, processes, and documentation comply with federal and Everwise Credit Union guidelines and regulations; conduct regular audits.
Increase awareness of Everwise Credit Union in its communities through approved civic and community activities.
Effectively lead the branch and team through evolving business practices and operating models.
Participate in continuing education as assigned.
Assume additional responsibilities supporting service center and credit union growth, as assigned by Regional or District Staff.