Branch Manager

PACE Supply•Riverside, CA

54d•$175,000 - $225,000•Onsite

About The Position

PACE Supply is seeking a results-driven Branch Manager to lead our Riverside, California location. This is a key leadership role with end-to-end ownership of branch performance: inside sales, counter operations, and warehouse logistics. You will build and coach a high-performing team, strengthen customer relationships, grow sales across product lines, and hold a high standard for service and operational excellence. This is not a start-from-zero opening. Riverside is a young branch with momentum. The opportunity is to tighten operations, develop the team, and turn that early traction into a consistently high-performing PACE location. If you know how to run a wholesale branch, lead a mixed sales-and-operations team, and grow the business without losing control of the counter or the warehouse, this is the role. PACE Supply is a leading wholesale distributor of plumbing, HVAC, fire protection, and water solutions — and an employee-owned company of 1,600+ people. When you join PACE, you share in the company’s success through our Employee Stock Ownership Plan (ESOP) and a comprehensive benefits package. We are built on accountability, a strong work ethic, and genuine care for our people and customers. At PACE, when you grow, we all win. Apply today.

Requirements

At least 5 years experience in the plumbing industry.
Minimum of 3 years experience in Inside Sales in the plumbing industry.
Ability to function well in a high-paced and at times stressful environment.
Ability to adapt and think on your feet.
Computer proficiency and technical aptitude with the ability to use Microsoft and Apple products.
Excellent time management skills and ability to plan and set priorities.
Excellent verbal and written communication skills.
Strong interpersonal skills in dealing with all levels in the organization.
Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. PACE Supply will consider qualified applicants with a criminal history pursuant to California employment regulations.
Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements.
Drug Test: A drug test will be administered to ensure a drug-free workplace.

Nice To Haves

Ideal Education: Bachelor's Degree
Ideal Work Experience and Skills
5 years minimum tenure with PACE Supply Corp.
2 years warehouse experience
3 years inside sales experience
1 year outside sales experience
2 years industry relatled supervisory experience

Responsibilities

Work with Director of Branches in developing the sales strategy for the branch.
Drive business for all divisions through their branches by developing a sales strategy with the divisions’ product lines and customer base.
Bring in the agreed products and ensure the branch employees are trained to sell them with the help of the division experts.
Put the structure in place to find and develop new accounts.
Understanding multipliers, market trends, local competition, pricing structures (account matrix set up, contracts, catalogues, category exceptions), credit risk, and having a complete market understanding for all divisions.
Engage with inside sales staff and facilitate their effectiveness by identifying and removing obstacles.
Review and utilize financials, sales budget, sales reports, including the daily sales edits, and Phocas.
Establish sales budgets and metrics with Director of Branches.
Create strategies with sales to grow house accounts.
Develop relations with key customers by making sales calls.
Engage in local marketplace with Divisional salespeople.
Interact with regional sales managers, account managers and division sales managers (high degree of collaboration, common messaging, and accountability).
Commitment to support the customer in coordination with regional/ account managers.
Daily effort to meet or exceed the sales budgets and metrics monthly/ annually.
Establish agreed response times to customer inquiries with Director of Branches.
Resolves conflicts with employees/ customers or on service levels.
Partner with Regional Operations Manager in realizing operational efficiencies.
Manage that customers are taken care of in a timely manner, and that any issues / errors are managed.
Engage with customers and sales associates, including having structured ongoing communication and setting expectations.
Work with the credit department and review the aging report as part of customer communications.
Communicate issues and concerns that inhibit branch effectiveness and escalate as needed.
Establish relationships with corporate support departments and engage their support to achieve branch goals.
Conduct monthly meetings with subordinates to make sure set goals are met.
Lead health and safety programs to ensure the health and safety of employees.
Ensure implementation of health, safety and environmental processes and programs.
Partner with HR Manager in addressing people concerns and achieving talent management goals.
Project and plan headcount to address growing sales and customer demands.
Proactively work with the divisions to forecast staffing annually.
Proactively be responsible for and conduct proper interviewing, hiring, onboarding, and training of employees.
Maintain highly effective people in key roles/ positions.
Lead, relate to, and engage employees through regular communication, timely and effective performance reviews, and PIP’s.
Ensure team members are aligned with the company’s mission, vision, and core values.
Establish a system to qualify checkers’ training and certification.
Recognize and help develop HIPo employees and identify which employees are looking for careers.
Cross-train employees in all warehouse positions to ensure there is an alternative for each function.
Cross-train to ensure an alternative for the sales assistant function.
Give regular feedback to ensure employees understand what is working and what needs to be changed for best in class and customer service.
Acknowledge and recognize employees by managing performance, providing career pathing and succession planning.
Recognize successes and promote a team atmosphere for others to see, feel, and can believe in for a united company.
Address employee concerns and areas that affect employee retention.
Build your teams in all areas of responsibility and add employees for approved company growth, building the branch’s foundation.