Branch Manager

Everwise Credit Union•Elkhart, IN

14d

About The Position

The Branch Manager provides on-site leadership, motivation, and direction to branch staff. The role expands Everwise Credit Union’s membership base and service center profitability by building internal and external consumer and business relationships and participating in community activities. The Branch Manager ensures compliance with established internal controls, operational controls, and risk management requirements. The Branch Manager oversees staffing, supervision, and staff development; promotes quality member service; and drives branch growth and performance in alignment with Everwise Credit Union’s strategic direction. The role also supports market development, reviews market and sales information, ensures procedures and documentation meet applicable requirements, and leads the branch through evolving business practices and operating models. Additional responsibilities may be assigned based on service and sales behaviors, supervisory scope, leadership, education and certifications, and team or project involvement.

Requirements

High school diploma required.
At least 3 years of experience in the financial industry, sales, or retail management.
Strong interpersonal skills.
Strong communication skills.
Superior member/customer service skills.
Problem-solving skills.
Effective time-management skills.
Strong work ethic.
Strong decision-making skills.
Effective motivational skills.
Effective strategic-thinking skills.
Results orientation.
Strategic-planning skills.
Leadership skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Maintain appropriate staffing levels and supervise, motivate, train, coach, and develop staff.
Maintain staff quality and professionalism in daily interactions with members.
Lead excellence in member service and use Everwise Credit Union-directed tools and resources.
Achieve growth and performance aligned with Everwise Credit Union’s strategic direction and performance measures.
Develop the branch market through community involvement, business engagement, and networking.
Evaluate market analysis, sales trends, and other reports to identify market growth opportunities.
Ensure procedures, processes, and documentation comply with federal and Everwise Credit Union guidelines and regulations, and conduct regular audits.
Increase awareness of Everwise Credit Union through approved civic and community activities.
Lead the branch and team through evolving business practices and operating models.
Participate in continuing education as assigned.
Assume additional responsibilities necessary for service center and credit union growth, as assigned by Regional/District Staff.