Branch Manager

PNC•Stone Mountain, GA

22d•Onsite

About The Position

At PNC, employees work together to provide customers with a strong experience and contribute to an inclusive workplace. This Branch Manager III role is part of PNC's retail banking organization and is based at the Stone Mountain DeNovo branch, 1925 W Park Place Blvd, Stone Mountain, GA 30087. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Manager leads branch performance, client relationship management, sales and business development, and the branch employee experience. The role develops and coaches a high-performing team, delivers differentiated client service, and manages operational, human capital, reputational, and business risks while ensuring compliance with regulatory requirements and company policies. The position requires the ability to serve as a Notary Public in the applicable state and is subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires a university or college degree and at least 3 years of industry-relevant experience.
For an operations or production environment position, typically requires 2 years of previous managerial experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Bachelor's degree listed as the education requirement.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No required certifications.
No required or preferred language assessments.

Nice To Haves

Preferred skills: accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
Competencies: branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting, and sales management.
Foundational understanding of balance sheets and income statements.

Responsibilities

Plan and execute priorities to drive branch performance, growth, outside business development, sales, revenue, and market share.
Manage relationships with new and existing consumer and business clients, deepen relationships, and meet relevant sales goals.
Lead and coach a high-performing team to acquire clients, mitigate risk, maintain collaborative partnerships, and promote employee engagement and positive customer experiences.
Use proactive and reactive discovery conversations to identify client needs and implement solutions, collaborating with internal business partners when appropriate.
Execute contact management strategies using available tools and resources, including routine outbound calls and in-person meetings.
Meet regularly with internal business partners to communicate and review business results and pipeline management.
Drive business banking results through business development, outside branch calling, and community involvement, as applicable.
Coach the team in technology-enabled customer interactions and provide advice-oriented consultation to support clients' financial well-being.
Lead problem resolution and connect customers with PNC services across channels to provide a seamless experience.
Attract, onboard, coach, and develop branch team members; manage performance and ensure employees meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; use sound judgment to mitigate sales practice risk and ensure compliance with regulations, policies, and procedures.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.