BRANCH MANAGER

Members First Credit Un•Pensacola, FL

19d•$20 - $32

About The Position

The Branch Manager is responsible for the complete operation and success of the branch. The role manages staff engaged in diversified activities and maintains an efficient workflow to assist members and potential members with Credit Union services. The Branch Manager oversees branch compliance, service effectiveness, staff training and performance, lending, security, facilities, and ATM maintenance. The position may also perform Loan Officer duties as needed and other duties assigned by Management. The role requires a high school diploma or equivalent and three years of lending experience. Supervisory experience is preferred. Candidates must be able to manage a diversified staff, know branch operations, products, and procedures, demonstrate strong problem-solving and communication skills, and be bondable. The work involves standing and walking during daily member-service activities and may require exerting up to approximately 30 pounds of force occasionally. The environment is a normal office with maintained temperatures and no hazardous or significantly unpleasant conditions. Travel to different branches on short notice may be required.

Requirements

High school diploma or equivalent.
Three years of lending experience.
Ability to manage a diversified staff.
Knowledge of branch operations, products, and procedures.
Strong problem-solving skills.
Excellent written and oral communication skills.
Must be bondable.

Nice To Haves

Supervisory experience.

Responsibilities

Ensure overall branch operations comply with laws, regulations, and policies established by NCUA, the Credit Union Board of Directors, and other regulatory agencies.
Monitor and report cross-selling of services, individually and branch-wide, to the Executive Vice President to encourage use of Credit Union products.
Monitor branch operations to ensure a consistently professional image and approach.
Ensure employees are thoroughly trained in all phases of their positions.
Provide guidance, training, and support to Loan Officers and Financial Service Representatives.
Assess and review branch employees’ performance regularly.
Monitor outages on the Cash over/Short Report and apply reprimands according to the Corrective Action Guidelines.
Ensure the branch’s exterior and interior facilities are maintained.
Maintain and follow established security procedures.
Assess branch service effectiveness and encourage staff to improve it.
Manage branch lending and serve as a Loan Officer when necessary.
Coordinate ATM maintenance and repairs.
Follow policies and procedures related to BSA, AML, OFAC, the USA Patriot Act, CIP, and CDD; noncompliance may result in disciplinary action, termination, or civil and criminal penalties.
Perform other duties assigned by Management.