Branch Manager 4 - Biltmore - 22nd & Camelback, AZ

U.S. Bank•Phoenix, AZ

18h•Onsite

About The Position

The Branch Manager leads and manages branch operations to meet goals, ensure compliance with banking laws and regulations, and deliver a customer experience that reflects U.S. Bank’s culture and core values. The role regularly coaches, develops, mentors, and trains team members, using independent judgment in carrying out its duties. The manager identifies customers’ financial resources and needs, recommends appropriate products and services, and helps individual and business customers pursue their financial goals by collaborating with partners in wealth, business banking, mortgage, and payment services. The role leads the customer experience, motivates and directs the team, grows the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. This position requires registration with the National Mortgage Licensing System (NMLS) under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination. The role is performed at a U.S. Bank location five days per week.

Requirements

Bachelor’s degree or equivalent work experience.
Four to five years of experience working in a sales, retail management, or banking environment.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Ability to work from a U.S. Bank location five days per week.

Nice To Haves

Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Effective analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights.

Responsibilities

Lead and manage branch operations to meet goals and comply with banking laws and regulations.
Ensure team members provide an excellent customer experience aligned with U.S. Bank’s culture and core values.
Coach, develop, mentor, and train team members, providing motivation and direction.
Identify customer financial needs and recommend appropriate products and services.
Help individual and business customers reach financial goals in collaboration with wealth, business banking, mortgage, and payment services partners.
Lead the customer experience, expand the customer base, and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Apply effective communication, critical thinking, conflict resolution, and priority setting to achieve business objectives.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holidays.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.