Branch Manager 4 - Biltmore - 22nd & Camelback, AZ

U.S. Bank•Phoenix, AZ

2d•$91,440 - $111,760•Onsite

About The Position

The Branch Manager 4 leads and manages branch operations to meet goals, ensure compliance with banking laws and regulations, and deliver a customer experience consistent with U.S. Bank culture and core values. The role coaches, develops, mentors, and trains team members, using independent judgment in carrying out necessary duties. The manager identifies customers’ financial needs and recommends appropriate products and services, collaborating with partners in wealth, business banking, mortgage, and payment services to help individual and business customers reach their financial goals. The role provides leadership, motivation, and direction to the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. This position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit check. The position must be performed from a U.S. Bank location five days per week.

Requirements

Bachelor’s degree or equivalent work experience.
Four to five years of experience working in a sales, retail management, or banking environment.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Ability to work from a U.S. Bank location five days per week.

Nice To Haves

Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Effective analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insight skills.

Responsibilities

Lead and manage branch operations to ensure goals are met and compliance with banking laws and regulations.
Demonstrate and ensure team members deliver an excellent customer experience that reflects U.S. Bank culture and core values.
Coach, develop, mentor, and train team members.
Identify customers’ financial needs and recommend appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to help customers reach financial goals.
Provide leadership, motivation, and direction for the team.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Use effective communication and critical thinking to make decisions and address customer and team needs.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.