Branch Manager
North Central Area Credit Union•Houghton Lake, MI
•$55,000 - $80,000
About The Position
The Branch Manager is responsible for the overall leadership, performance, and growth of the branch. The role drives sales and service excellence, operational integrity, community engagement, and team development. The Branch Manager ensures the branch meets financial goals while delivering an exceptional member experience aligned with the credit union’s mission and values.
Requirements
- Bachelor’s degree in Business, Finance, or a related field, or equivalent experience; a degree is preferred.
- 3–5+ years of financial institution experience.
- 2+ years of leadership or supervisory experience.
- Strong leadership and coaching skills.
- Proven sales and business development experience.
- Solid understanding of consumer lending and deposit products.
- Knowledge of banking or credit union regulations and compliance.
- Excellent communication and problem-solving skills.
- Ability to analyze performance metrics and drive results.
Nice To Haves
- Bachelor’s degree in Business, Finance, or a related field.
Responsibilities
- Recruit, coach, develop, and retain high-performing team members.
- Foster a positive, member-focused culture.
- Conduct performance evaluations and provide ongoing feedback.
- Lead regular team meetings and training sessions.
- Ensure staff adherence to policies, procedures, and service standards.
- Achieve branch sales, lending, and deposit growth goals.
- Develop and execute local business development strategies.
- Build relationships with members, businesses, and community organizations.
- Identify cross-selling opportunities to deepen member relationships.
- Monitor branch performance metrics and implement improvement strategies.
- Oversee daily branch operations to ensure efficiency and accuracy.
- Maintain compliance with federal and state regulations, credit union policies, and audit standards.
- Manage branch security and risk mitigation procedures.
- Ensure proper cash handling and internal controls.
- Resolve complex member issues and escalations.
- Champion a high-quality member service environment.
- Address and resolve member concerns promptly and professionally.
- Promote financial wellness and education initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
